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Distance selling: tips for a sucessful start

May 20, 2013

What is distance selling? What does it mean to your business?

There are many factors to consider. Get the 3 most important tips for a successful start!

Luther Lopes
1 month ago
United Kingdom
Hi !
I've ordered my shoes and so far I didn't receive anything and I can't even track my order on Amazon .What's wrong with my order ?

Azevedo Hélder
5 months ago
Portugal
Boa tarde;
Fiz uma encomenda na Amazon.es no dia 2 de Junho. A encomenda foi despachada pela Asendia e a sua entrega estava prevista para 17 de Junho. Hoje são 15 de Julho e nem sinal da encomenda! Para mim, que sou um cliente permanente da Amazon, este despacho pela Asendia é simplesmente surreal! A pior experiência em largos anos! Vou esperar até ao fim do mês de Julho, a partir do qual farei queixa à própria Amazon.

Aurelien Ca
5 months ago
France
Hi there,
since yesterday morning, the status of the parcel tracking is "Attempted delivery abroad". Could you please explain what does it mean. I am afraid the local post office never tried to deliver the parcel as i was home 24/24 since yesterday.
thanks
Aurelien

Date Time Status Location
07/12/2016 11:49 Attempted Delivery Abroad France
07/12/2016 07:33 Out For Delivery France

Brito Adriana
5 months ago
Portugal
Gostaria de saber quem representa a empresa assendia em Portugal . Fiz uma encomenda ha alguns meses atras , não recebi e não imagino onde se encontra . quem poderia me ajudar, não sei a quem recorrer...
obrigada

aure marco
6 months ago
Portugal
Bem, já estou a ver que Asendia é mais um serviço para limpar o cu.

Gonçalves Francisco
8 months ago
Portugal
Hello,
Order # 203-4919747-0922750
I dont have any information from Amazon Uk. this order will be delivered tomorrow on the following address:
Rua dos Aventureiros, nº21 1A
Lisbon, Lisbon 1990-024
Portugal

So far I don't receive the order and the expected day was 21st April.

Can you please check the status of this delivery and inform.

Thank you

Best Regards
Francisco
Phone: +351 964705883

Guimarães Armando José
8 months ago
Portugal
My order arrived today 9 days later ........ by CTT .

better late than never.

Benjamin Janet
8 months ago
Portugal
I tweeted to Asendia and they replied saying deliveries in Portugal are given to CTT. Amazon don´t ask for tracking numbers from Asendia. If you contact Amazon after the due date for your parcel, they will usually ask you to wait a week but will then either cancel your order or reorder it and refund you the postage. This happened to me and MRW delivered the second order in just 2 days!

Santos Nair
8 months ago
Portugal
Não se preocupem, as encomendas podem chegar com quase um mês de atraso mas chegam, via CTT, por vezes abertas para verificação, como aconteceu comigo. Por ter reclamado junto da amazon.uk, foi-me devolvido o dinheiro total da encomenda e portes.

Costa Miguel
8 months ago
Portugal
Amazon UK order # 203-8050425-2010767 Ordered on 11 March 2016 , Expected 29 Mar, when will arrive?

Guimarães Armando José
8 months ago
Portugal
my order should have arrived on 23 March. Was made on 9 March and dispatched to 10 are now 28 and has not yet come .......... what to do?

Benjamin Janet
9 months ago
Portugal
Amazon Pedido n.º 402-1509338-7737951 should have arrived by 18 March. It is now 23rd. Where is it? It said it was despatched on 5 March...

marcus alberto Almeida De Araujo
9 months ago
Brazil
fiz uma compra na amazon.es ,sei que foi postado na asendia , mas não tenho codigo de rastreamento,não tenho minima ideia de onde meu pedido esta ,aguardo contato da empresa ,obrigado

Pedido n.º 171-7701760-1213112

Neves Maria Ines
10 months ago
Portugal
Well, my package arrived, but it was open and the book was a bit creased. I am not ordering directly from amazon.uk again. From now on, only marketplace orders for me.

Morais Fábio
10 months ago
Portugal
Another Portuguese having an hell time with Asendia. My order was supposed to have arrived on Feb 17 but I still haven't got a single call from this company. I have no tracking number because Amazon didn't gave me one so I'm trying to reach them out to get this problem solved.

Neves Maria Ines
10 months ago
Portugal
I found tracking information, but it is completely wrong. When I type my amazon uk order number (203-7631521-5272346 ) it leads to an order from 2012.

Neves Maria Ines
10 months ago
Portugal
Amazon.co.uk
Order # 203-7631521-5272346
It was supposed to arrive on February 9. Almost a week later and it hasn't.
There's no tracking information and I have no idea who represents Asendia in my country.
I would like to know what happened to the order.

Reppin Lise
10 months ago
Portugal
Our Amazon order #202-4130354-1314757 was placed on January 26th and despatched the same day. The delivery date quoted was February 8th but we've received no parcel and no word from ASENDIA to explain why. It doesn't help that ASENDIA have a NO TRACKING POLICY. ASENDIA please contact me by email.

Santos Nair
10 months ago
Portugal
I'm also waiting for my order that should have arrived on 8 February. Worse, it is not an article which can be a long time waiting , I am a mother , I ordered a pump to take milk to send to my daughter's school and I see that I will have to miss work to stay with baby at home , to be able to breastfeed until the bomb arrived. Apparently left me waiting to arrive by mail as I have read here. Really what a bad service


Eu também estou à espera da minha encomenda que deveria ter chegado dia 8. O pior é que não é um artigo do qual possa estar muito tempo à espera, sou mãe, encomendei uma bomba para tirar leite para mandar para o colégio da minha filha e estou a ver que ainda vou ter que faltar ao trabalho para ficar com a bebé em casa, para a poder amamentar até a bomba chegar. Espero que entretanto chegue via CTT.. Que mau serviço.

Cassidy Steve
10 months ago
Portugal
Recent problems seem to be ongoing with this company. Two items scheduled for January 29 delivery in Portugal are still not here (on February 11). I've never had delays like this before in Portugal, although we are used to somewhat slow delivery.

Pacheco Pereira Rui Miguel
10 months ago
Portugal
Good afternoon,

I placed an order in Amazon UK and ASENDIA is the company responsible for the delivery. According to Amazon UK my order was dispached in 28 January 2016 and is going to arrive today. I wrote the Amazon order number in your Track & Trace service and it appeared an order delivered in 2012.

I'm naturally concerned as other customers complained about your services. Can you please contact me to explain what is happening.

Thank you

Dencheva Nadya
10 months ago
Portugal
I want to know what is happening with my order from AMAZON.UK ( # 202-4247726-5649130) ??
It should have been delivered Jan 29 by ASENDIA ! Today is FEB 8 and still nothing!! There is no tracking information, no explanation.
Outrageous service for Portugal!

pedro chico
10 months ago
Portugal
Where the hell is my order?
I'm having a very bad feeling about this...

Onde está a minha encomenda? Qual é o vosso telefone?

Santos Lenildo
10 months ago
Portugal
Fiz uma encomenda na amazon.es no dia 24 de Janeiro de 2016 que deveria chegar hoje (4 de Fevereiro de 2016) e ate agora nada.

Ao ver a quantidade de comentários negativos, sem um tracking code para ver o estado da entrega.

Contactei a amazon.es e expus essa situação, disse para verificarem a quantidade de comentários nesta página para tentarem fazer alguma pressão.

Eles estão a denegrir a imagem da amazon com um péssimo serviço de entregas.

Comecem a cumprir os prazos, para que todos fiquemos felizes.

Santos José
10 months ago
Portugal
comprei um produto pela amazon.uk em que o pedido é : Order # 206-5147521-3872346 e deveria ter chegado no dia 1 de Fevereiro e pelo que vejo nos comentários nem para o ano tenho a minha encomenda! Gostaria de saber o que devo fazer para ter a minha encomenda !

Azevedo Vitor
10 months ago
Portugal
Já dei indicação de devolução da encomenda por atraso na entrega à Amazon Uk e acho que é a melhor forma de pressão.

Silva Vasco
10 months ago
Portugal
Eu tinha de receber a minha encomenda vinda da Amazon.CO.UK, até 22JAN16 e até agora nada, há que reclamar com estes incompetentes. Reclamar também junto da Amazon, estes sim é que são os verdadeiros culpados, por mandarem encomendas sem numero de rastreamento.
Vasco Silva

Azevedo Vitor
10 months ago
Portugal
I´m reading all about you incompetence here!
So far I don't receive the order and the expected day was 1 February.
Order Placed: 19 January 2016
Amazon.co.uk order number: 204-2365166-9156340

Sarmento Pedro
10 months ago
Portugal
I purchased an item at amazon.uk with the number: # 026-5816970-8389921 that was ordered on 12th January from Portugal

The expected delivery date was 25 January and until know I don't have any information about my package.

Can you provide me any information about my purchase?

I'm tired of this situation. BAD BAD delivery service

ASENDIA: thumbs down

Vaz Joao
10 months ago
Portugal
Hello.
I want to know what's happening with my order from Amazon.uk because it should have been delivered January 28th, today it's February 2 and still nothing nor any explanation.
It was sent by Amazon in January 19th.
Terrible service for Portugal.
best regards

Santos Mª Glória
10 months ago
Portugal
VERGONHA! A empresa de transportes ASENDIA trata os clientes como se fossemos um monte de lixo. Comprei na Amazon, no dia 12 de Janeiro, um produto que foi entregue à AENDIA, no dia 13 de janeiro, e até hoje, dia 1 de feveiro, ainda não a recebi. Enviei um email a perguntar qual o número de registo e esta empresa não teve a dignidade nem a educação para responder ao referido mail. Só me resta fazer uma participação ao Departamento de Defesa do Consumidor da União Europeia porque paguei os portos de correio e não recebi a minha encomenda. Sinto que fui ludibriada pela ASENDIA.

Martins Rui
10 months ago
Portugal
Today I've sent an e-mail to Jeff Bezos urging him to adopt any kind of action against your company Asendia. My situation is similar to other portuguese people in this forum. 10 days to expected delivery and the package didn't arrive in the day expected.

I advise other people to also send an e-mail to jeff@amazon.com

Martins Tiago
11 months ago
Portugal
A minha encomenda acabou por chegar! Foi entregue pelos CTT.

Deixei aqui alguns comentários em português numa tentativa de ajudar ou tentar esclarecer algumas dúvidas...

Resumindo encomendas pela a Asendia são entregues pelos CTT com vários dias de atraso em relação a data estimada. No meu caso foram 6.

Boa sorte a todos

Pedro Correia
11 months ago
Portugal
My order from Amazon UK was sent on the 12th of January and the expected delivery date was the 22nd of January!
I would imagine 10 days is more than enough to expedite a small package from UK to Portugal!

No tracking number was provided by the seller (amazon.uk)
However I have Order # 206-2130505-5350749

I don't want to waste my time so whoever replies to this, before coming come up with excuses and useless answers please do your homework and cross the order number with tracking number... just find the package!


By the amount of complaints I see on this page, I'm starting to get a bad feeling about this.
All these complaints are here for a reason!
Your inefficient service!

Lopes Elsa
11 months ago
Portugal
Same problem here. Order from Amazon UK that was sent 11 January and due 21 January in Portugal. Today 25 January nothing happened!...
Maybe you have a problem in your service?

Elsa Lopes

Felix David
11 months ago
Portugal
Fiz uma encomenda na Amazon.co.uk que foi expedida em 10/01 com data de chegada a 21/01, já hoje é 25 e nada. A Amazon diz para esperar até 02/02, que serviço de treta.

Made an order on Amazon.co.uk on the 01/10 which was expected to arrive by the 01/21, until now nothing has arrived. What a bad service both from Asendia and Amazon. Never again

Clark Graham
11 months ago
Portugal
Hello

I placed an order on the 9th January with Amazon
# 205-2156425-9965162. It was due for delivery on the 21st Jan but as yet not arrived. Can you help

Nuno Augusto
11 months ago
Portugal
Good afternoon , I made an order on 7 January with no Order # 203-1114559-8748314. My order has not arrived yet . Where it is??
thank you

Guerreiro Jose
11 months ago
Portugal
Boa tarde
Fiz uma compra na amazon espanha, com o numero de pedido 402-7346381-2598716, a 9 de Janeiro e que foi expedida a 10 Janeiro. Na amazon espanha diz que a encomenda chegava dia 21 Janeiro. Gostaria de saber onde anda a minha encomenda visto que nem tracking forneceram.

Silva José
11 months ago
Portugal
Dear Sirs,
I made an order on Amazon, reference:
204-1989404-2998745.
In track package, Amazon said the order would be delivered on 21 January. How has not yet come, I would like to inform me when you expect to deliver.
Thank you,
Pedro Simões

Silva Vasco
11 months ago
Portugal
Boa tarde
Eu comprei esta compra: PEDIDO # 206-2341910-3046735 ", na amazon uk, em 11JAN16 e na ordem dizia que a entrega era até 22JAN16, eu não recebi. Quero saber quando vou receber.

Martins Tiago
11 months ago
Portugal
Este comentário é para todos os Portugueses que aqui reclamam com toda a razão e não obtêm resposta.

A Asendia respondeu me por email, basicamente para conseguirem "ajudar" precisam do tracking number...mas não há tracking nenhum no meu caso logo não podem fazer nada.

Na Amazon.co.uk já me disseram que se o meu item não chegar ate dia 28 deste mês fazem me o refund se eu assim o quiser.

Descobri também na internet, por entre várias queixas, que as entregas da Asendia muitas vezes acabam por ser entregues pelos CTT com duas a três semanas de atraso em relação a data de chegada estimada que a amazon.uk fornece.

Kendall Helena
11 months ago
Portugal
Hello,

I placed an order on amazon.co.uk on the 4th January. The expected delivery date was on the 15th January.

It's was dispatched on the 5th January and "it's on the way" since that day.

My order is #204-2126275-6109907 and it doesn't have any tracking number.

Could you please inform me about the state of my prepaid order? Please send your reply to my email.

Thank you.

Susana Carrilho
11 months ago
Portugal
Estamos todos tramados com estas entregas, é o que é! Cá para mim devem ter parado numa feira qualquer e estão para lá a vender os produtos! Tristeza de serviço que se diz, ainda por cima, international! Ninguém dá resposta! Ninguém dá a cara pela empresa. É bom que denunciemos isto em qualquer parte!

Santos Dias Fernando
11 months ago
Portugal
Order by Amazon.uk Nr. 205-8882271-9175520

Hi,
I received confirmation for the delivery between 9th and 15th of January. I mostly regret that until today, 21th Jan. I am not in the possession of the prepaid goods. Therefore please tell me when I can count definitely with the receipt.
Tank you very much for a prompt reply.
Fernando Santos Dias

Santos Luís
11 months ago
Portugal
Hello,

I placed an order on amazon.co.uk on the 5th January. The expected delivery date was on the 18th January.

However, up until now, neither did I receive my order, nor did I receive a reply to the message I sent earlier this morning through this website.

My order number is # 203-2828587-2089130 and it does not have any tracking number.

Could you please inform me about the state of my order (where it is, when it is expected to be delivered)? Please send your reply to my email.

Thank you.

leitão maria joão
11 months ago
Portugal
I'd like to know when my order made to Amazon.es last january, the 7th, will be delivered. There's no tracking number to locate the order though it says it will be delivered today the 20th.

Pls inform

Susana Carrilho
11 months ago
Portugal
Hello. I bought a skechers on Amazonas es, january 6, supposed to be delivered the 18, last monday! Can you tell me when will I receive the Product? Please e-mail me. Thank you

Martins Tiago
11 months ago
Portugal
Hello,

Order # 203-9998895-8749911

I made a order from Amazon.co.uk on January 5 2016, it was supposed to be delivered on January 18.

Amazon.co.uk indicates that the carrier is ASENDIA. There is no tracking number.

Can you give me an estimate delivery date or other related information?

Thanks and please contact me via e-mail.

Neves Brito Getúlio Franclim
11 months ago
Portugal
Good morning, I made an order on Amazon UK on January 4, 2016 with arrival on January 18, Amazon indicates when ordering your company as the carrier so I wonder if delivery is made today 19 January or when? thank you

The Order is
026-7957514-7283542

Benedito Samuel
11 months ago
Portugal
I was due to receive a Amazon parcel on 24th December but until today (Jan 5th) I haven't received it. Amazon Order # 206-1677476-0809966
Thanks

Teixeira António
11 months ago
Portugal
My order #202-9945347-9746714 from Amazon.UK was due to arrive last Tuesday December 29th and today, January 4th hasn´t yet arrived.

Can you give me a new and correct prediction of the date of arrival of the parcel? I do need some of the itens with urgency.

PS - I couldn´t avoid noticing the number of complaints posted by portuguese costumers, making me wonder that something is very wrong with your operations in my country...

Malheiro Ana
11 months ago
Portugal
I purchased an item on amazon.de on the 28th November which was expected in Portugal by the 17th December. The ORDER NUMBER is 303-1009269-3704304
What's the reason for this delay? I need to know when will this package be delivered.

Matos João
11 months ago
Portugal
I would like to know what has happened to the 4 packages I ordered from Amazon.co.uk which I needed urgently and was sent by Asendia who gave no tracking information just a green line that stopped just short of delivery on the amazon web site saying "it's on it's way" "expected delivery date 16 Dec" for one of the packages, and for the other 3 packages the expected delivery date is 30 Dec. It is now 2 January. Very disappointed. Who is your Portuguese correspondent?

Sousa Sandro
11 months ago
Portugal
I need to know where is my order: ORDER # 206-3659875-8524350.
It was expected to arrive in 17 Dec.

Shah-Neville Surali
11 months ago
Portugal
ORDER # 206-7998084-3965153 from Amazon should have arrived on the 18th Dec but is now 11 days late! Any ideas when it may arrive???

Carvalho RP
12 months ago
Portugal
Tracking number: 100250526

22-Dec-2015 10:00 En Route Out for Delivery - In Distribution
22-Dec-2015 15:00 Carded Delivery Attempted - Delivery Failure
23-Dec-2015 11:55 En Route Awaiting Pickup - Arrival to Depot Station

Can someone find where its this DEPOT STATION?? I have no card in my mailbox also. I contact the seller, they say to contact my local mail office, i've did that, nothing is there. As it looks from other comments, there are plenty unhappy costumers with your services.

Azevedo Teresa
12 months ago
Portugal
Hello. Can you please inform me about the status of my order #404-2154871-6713, made on amazon.es on december 6? It was supposed to be delivered on December 17th, Mas until today I haven't received it. Thank you very much. Best regards, Teresa Azevedo.

Figueira Maria Luisa
12 months ago
Portugal
I need to know the exact date of delivery of my request to amazon.es PEDIDO N.º 402-7629617-6630721
It was expected 21 of December and I did not received it yet
No information in the website of amazon.es
Maria Luisa Figueira

Mascarenhas Ricardo
12 months ago
Portugal
I would like to know where are the order placed via Amazonan.co.uk, delivery to Portugal
Order # 202-0715781-0728367 on november 29.
There is no tracking information on the amazon website. Justi says its on the way.
What is going on? Please inform

Carvalho RP
12 months ago
Portugal
Just would like to know who is the Portuguese correspondent of your Company?? Because in tracking information i have carded, and there was no card, no one contacted me or either been here. Looks like im not the only one having problems with delivery's in Portugal, please tell me who should i contact to have my package before christmas.

Furtado Sónia
12 months ago
Portugal
I would like to know what has happened to the package I ordered from Amazon.es which I needed urgently and was sent by Asendia who gave no tracking information and did not send me any texts just a green line stopped just short of delivery on the amZon site and the message it's on it's way expected delivery date 10 Dec it is now 21 Dec. Very disappointed.

Whitby Sarah
12 months ago
Portugal
I would like to know what has happened to the package I ordered from Amazon uk which I needed urgently and was sent by Asendia who gave no tracking information and did not send me any texts just a green line stopped just short of delivery on the amZon site and the message it's on it's way expected delivery date 11 Dec it is now 19 Dec. Very disappointed.

Gomes Bruno
12 months ago
Portugal
I would like to know when the package I ordered from amazon, that was dispatched by your company, is arriving.

Dispatch Confirmation
Order #204-0245804-3978727

Your order was sent to:
Bruno
rua de S. Marcos n°14, Freiria
Torres Vedras, Lisboa 2565-314
Portugal

Please contact me as soon as possible. cell number(918707466)

Serafim Antonio
12 months ago
Portugal
I would like to know who represents Asendia in Portugal. Amazon.de selected Asendia to send me a packet and after sixteen days I haven't receive it. It was supposed to be received a few days ago. I would like to contact Asendia to get some information about them but i didn't succeed with an email: no answer. I am going to contact Amazon.de but before doing it I would prefer to get information about Asendia in Portugal.
Anyone can help?
Regards

sargento luis
1 year ago
Portugal
Hello,
Order # 305-9185701-0634716
I have information from Amazon DE this order should have been delevered yesterday at:

Rua José Maria Duarte Nº 29- rc-esq
Casal da Serra
Povoa de Santa Iria, 2625-063
Portugal

Can you give any information?

França Henrique
1 year ago
Portugal
Hello,
Order # 204-3126201-3272352
I dont have any information from Amazon Uk. this order will be delivered yesterday on the following address:
Rua Dr, Botelho, 32
9560-097 Lagoa
Açores - Portugal

So far I don't receive the order and the expected day was 28 september.

Can you please check the status of this delivery and inform.
Thank you
Best Regards
Henrique
Phone: +351 926477800

Fonseca Eduardo
1 year ago
Portugal
Hello,
Order # 203-6131584-3609933
I have information from Amazon Uk this order will be delivered today on the following address:
Av. 5 de Outubroe, 52 - 2 Esq.
1050-058 Lisboa
Portugal

So far I don't receive the order. I'm going to travel abroad tomorrow morning and only be back next monday.It is very important to receive these goods by today.
Can you please check the status of this delivery and inform.
Thank you
Best Regards
Eduardo Fonseca
Phone: +351 915601872

alfadhala Mohammed
2 years ago
Kuwait
I order from freepeople.com and the items will be send via your mail service and I wonder how i will receive the items because I thought you don't have a branch of your company in kuwait

Astorquiza Franco
3 years ago
Colombia
Solicito informacion acerca de ventas por internet desde mi casa, a la fecha estoy pensionado y con disponibilidad para trabajar por internet
Gracias

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