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Support and Related Services


We offer a range of additional integrated services to add value and improve the cross-border delivery of your goods, documents, packages and marketing materials.

These services have been designed to support our customer’s needs and provide a comprehensive service, where required. They help you improve efficiency and reduce costs by providing a one-stop-shop solution for single source provider for services related to the despatch and delivery of your packages and goods.

These services include:

Print

Print

High quality international offset and digital printing services at competitive rates, for marketing materials, publications and other documents, whether generic or personalised.

Warehousing & Fulfilment

Warehousing & Fulfilment

Complete warehousing and fulfilment of goods, marketing materials and documents service to ensure accurate and timely international despatch on demand.

Preparation

Preparation

Packaging, addressing and postage service, including country-specific sorting, to prepare your parcels and mail for despatch.

Pick-Up & Transport

Collection & Transport

A range of transportation services to support your mailing needs, including collection from you, your printers or other locations.

Customs Clearance & VAT

Customs Clearance & VAT

We can provide advice on cross-border customer customs clearance and VAT matters.

Returns Management

Returns Management

With two thirds of shoppers willing to buy more online if returns are free, a good returns policy can help to reassure your customers that buying from your e-commerce website is a safe and straightforward experience.

You can choose from a full range of returns services matching the requirements of your e-commerce business: for parcels up to 30kgs, from non-tracked returns to premium solutions, including content checking and insurance.

Data Management

Data Management

The success of any mailing will rely upon the data used. We can provide a complete comprehensive data management solution, from sourcing to de-duping, qualifying and managing your data on your behalf.

Customer Management

Subscription and Customer Support

Comprehensive first-level support and subscriptions service for your customers; managing the process in a professional and responsive manner that supports your business needs.

Customer Acquisition

Customer Acquisition

Custom-designed marketing and mailing solutions for publishers and other customers to support their marketing activities including planning, designing, coordinating and implementing campaigns.

Multichannel Response

Multichannel Response 

To improve customer service we provide a range of response and follow-up services for your customers.

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