Cross-border Returns Manager

As Cross-border Returns Manager you will be working for the Asendia Group as a member of the Global Accounts Solutions Team in the Customer Solutions & Operational Department. You will be the main person managing daily operational issues relating to returns and be accountable for their operational, service level and commercial performance and you will be managing the intercontinental return flows covering three main areas. The development, performance and maintenance of each existing returns center (RC), ensuring the in/out flow of returns in an efficient manner, maximising performance against pre-agreed targets and control per client. CrossWork alongside export customs brokers to ensure the sufficient and cost-effective movement of freight from origin country to destination country. On the import side, work with import customs brokers and suppliers to move returns back to each client as per the agreed SOPs and SLAs. Partner with the Customs Solutions team to develop new returns solutions for both existing and new clients.
Location: Global
Position: Full-time
Closing Date: 05.02.2021
Yellow Line


Your Tasks


Operational Performance of Returns Centers -You ensure that KPIs are met on service performance & procedures meet the operational needs for all clients. -You oversee the management of the physical receipt process & manage the relationship & performance of RC’s across all areas. -You ensure that the IT infrastructure is stable. If issue, you will coordinate with determinated parties to fix and solve.

Customs clearance and linehaul -You ensure the export clearance and uplifts back to destination by taking into account the agreed SOPs. -You manage any exceptions between customs and linehaul partners directly with the client, with support from your line manager and the account manager. -You schedule trucks as needed for the movement between the broker and the final mile destination in agreement with your line manager.

Returns Solutions -Partner with the Customer Solutions team on new returns initiatives as example -gathering service information from existing partners for tenders with a pre-agreed timeframe, -Documentation of SOPs for agreed new processes for both suppliers and clients, etc. -You develop and work on cross-border e-commerce.


Your Profile


• You have a Bachelor’s degree in Business with a Supply Chain focus or equivalent industry experience preferred.

• You demonstrate a proven track record of skills and experience gained within a similar position at a similar level and have a minimum of 5 years operational experience, with the last role being focused on ecommerce B2C returns.

• You are passionate about achieving high levels of excellence and improving processes in a methodical approach e.g. Six Sigma / Kaizen.

• You are a self-motivated, persistent and flexible person with the capacity to listen and understand customers’ requirements.

• You manage effectively to complete workload and meet deadlines; plan, schedule & evaluate own work as well as being creative maintain & promote good working relationships.

• Your strong communication skills ensure the capability of working with people of various nationalities, on varying levels of hierarchy. Colleagues can always rely on you.



About Asendia


Our mission is to excel in every interaction with our customers. Our values are trust, friendliness, ease of use and our commitment to sustainability.

Employee wellbeing and corporate social responsibility is at the heart of our core values. We wish to instil a strong culture of corporate social responsibility within every employee and hope to create a positive and productive environment where employees can thrive.


How to Apply

If this sounds like the kind of place you would like to work and the sort of role you are looking for, then get in touch, we are waiting to hear from you.
Please send your application in English to mentioning the reference "".
For further information, please contact: