Operational Performance of Returns Centers -You ensure that KPIs are met on service performance & procedures meet the operational needs for all clients. -You oversee the management of the physical receipt process & manage the relationship & performance of RC’s across all areas. -You ensure that the IT infrastructure is stable. If issue, you will coordinate with determinated parties to fix and solve.

Customs clearance and linehaul -You ensure the export clearance and uplifts back to destination by taking into account the agreed SOPs. -You manage any exceptions between customs and linehaul partners directly with the client, with support from your line manager and the account manager. -You schedule trucks as needed for the movement between the broker and the final mile destination in agreement with your line manager.

Returns Solutions -Partner with the Customer Solutions team on new returns initiatives as example -gathering service information from existing partners for tenders with a pre-agreed timeframe, -Documentation of SOPs for agreed new processes for both suppliers and clients, etc. -You develop and work on cross-border e-commerce.

• You have a Bachelor’s degree in Business with a Supply Chain focus or equivalent industry experience preferred.

• You demonstrate a proven track record of skills and experience gained within a similar position at a similar level and have a minimum of 5 years operational experience, with the last role being focused on ecommerce B2C returns.

• You are passionate about achieving high levels of excellence and improving processes in a methodical approach e.g. Six Sigma / Kaizen.

• You are a self-motivated, persistent and flexible person with the capacity to listen and understand customers’ requirements.

• You manage effectively to complete workload and meet deadlines; plan, schedule & evaluate own work as well as being creative maintain & promote good working relationships.

• Your strong communication skills ensure the capability of working with people of various nationalities, on varying levels of hierarchy. Colleagues can always rely on you.