Senior Account Service Officer (e-Commerce Logistic)

We are looking for a qualified to join our Account Service team in Asendia Hong Kong. In this position, you will assist the manager to build a strong relationship with our customers and assist to manage the team KPI performance to meet the business and customers requirement.
Location: Hong Kong
Position: Full-time
Closing Date: 30.04.2021
Yellow Line


Your Tasks


Handle new customer account setup in system, clients and consignee inquiries and complaints, customer parcel return/shipment destroy cases

Create and maintain accurate customer Ratecard (Pricing) in system

Handle refund / claim cases requested by customers

Create and manage regular and ad-hoc reports according to business needs

Collaborate closely with Sales, Warehouse & Operation and Finance team in day-to-day operations

Assist AS Manager to monitor team performance, daily coaching to AS officer/executive, identify loopholes and modify existing workflows

Assist AS Manager to work with Headquarter and Regional offices to drive business initiative projects and manage deliverables

Perform ad-hoc tasks assigned by AS manager


Your Profile


Degree holder in Business Administration, Commerce or related disciplines

5 years or above working experience in Customer Service/Account Service field is preferred

Be self-motivated, proactive, willing to learn, flexible, well organized and a good team player.

Experience in logistic/E-commerce industry is a plus

• Good command in both spoken and written English, Mandarin and Cantonese



About Asendia


Our mission is to excel in every interaction with our customers. Our values are trust, friendliness, ease of use and our commitment to sustainability.

Employee wellbeing and corporate social responsibility is at the heart of our core values. We wish to instil a strong culture of corporate social responsibility within every employee and hope to create a positive and productive environment where employees can thrive.


How to Apply

If this sounds like the kind of place you would like to work and the sort of role you are looking for, then get in touch, we are waiting to hear from you.
Please send your application in English to mentioning the reference "Asendia HK 21-03".
For further information, please contact:
Ms. Kennis Tse, Human Resources Manager Asendia Hong Kong