Hellenic Post – ELTA, asks us to inform the designated operators of other Union member countries that, since the end of June 2017, it has been applying new customs procedures under a new memorandum of understanding with customs authorities.
These new procedures affect both international and domestic mail collection and delivery.
Hellenic Post will be acting as a direct representative of customs authorities. The new customs procedures, including the use of new information systems, will facilitate and improve customs clearance time.
However, the implementation of these new procedures will require an adjustment period. It is reasonable to assume that, during this adjustment period, there may be some delays in the handling of inbound postal dispatches and delivery of items subject to customs clearance.
Hellenic Post thanks designated operators for their understanding.