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Mastering Returns

How Brands and Retailers can succeed in the Customer-Centric Era

Are returns in your e-commerce business causing headaches? Discover how to navigate this challenge while striking the perfect balance between customer satisfaction and your bottom line.

Our speakers will be discussing topics on how to navigate and strategize Returns, overcome challenges, meet customer expectations, and build loyalty. 

Introducing our Speakers

Helen Scurfield

Speaker

Helen S

 

CEO Global Returns,

Asendia     
  • Manages the e-PAQ Returns offer at Asendia Global Returns

  • Oversees the expansion of the first mile partner network

  • Runs returns centers and the returns platform for retailers and shoppers

Get to know Helen:

Gary Tervit

Moderator

gary t

 

Operations Director,

Asendia
  • Has over 30 years Sales and Ops roles at FedEx/P2P, Yodel, Royal Mail, TNT Express, and TNT World-Wide

  • Experienced with both commercial and postal entities, corporates, and start-ups                              

Get to know Gary:

Nick Cranney

Speaker

Nick

 

Head of Product - Global

Logistics & Returns, ESW
  • An innovative global e-commerce omnichannel and returns expert

  • A passionate product and technology leader

  • Has focused over 20 years on B2C and B2B digital products and solutions

Get to know Nick:

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What the Webinar will cover

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  • How to turn the return process into a positive and strategic aspect of the overall customer experience
  • What retailers can do to respond to the forecasted rise in returns
  • Reducing returns costs and maximizing efficiencies
  • Opportunities with returns
  • Predictions for 2024

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