Free ebook

How can e-commerce retailers deliver for the demanding shopper?

Based on interviews and original global research with 8000 shoppers and 800 retailers, this report from Asendia takes a closer look at how brands can understand and overcome an ever-changing e-commerce landscape.

ebook Cover Image 2023

Shoppers are holding ecommerce brands to higher standards than ever, but rising costs and an uncertain economic outlook makes building out Direct To Shopper operations important.

To better understand the current landscape, we conducted our largest global industry research. We surveyed 8,000 shoppers and 800 retailers from Canada, France, Germany, Hong Kong, Spain, Switzerland, UK and the USA.

This report is packed with findings from consumer purchasing behavior to sustainable considerations, to retailer cost saving inititatives and social commerce. 


What does this free report include?

Bullet PointShopper research results - What are shoppers doing now and what will they do next?

Bullet PointRetailer research results - How is the market changing and what are global retailers doing to meet shopper needs?
Bullet PointLooking at social commerce - How are social media behaviors changing the way we shop?
Bullet PointResearch summary - Conclusions based on the survey findings
Bullet PointWhat can you do to meet shopper needs and how could Asendia help?

“The shopper in 2023 wants the world on a string.

They say they want to go green and they expect their favorite brands to be green, but they still want their stuff delivered fast, at the best possible price and to get free and convenient returns. How brands respond to this paradox will determine the future shape of e-commerce!”

Renaud Marliére, Global Chief Business Development, Asendia



The report and research are provided by Asendia

Asendia is a world leader in international e-commerce and mail, delivering packages, parcels and documents to more than 200 destinations across the globe.

We offer a specialist range of 100% carbon-neutral international packet and parcel services.