NEW Episode: The Impact of Global Logistics on the Subscriber Experience
In a special three-part podcast series, hosts Nick Agnetti, Enterprise Sales Executive and Jason Rowland, Risk and Compliance Officer – North America sit down with BattlBox CEO John Roman and SubSummit Co-founder John Haji to tackle the most urgent topics impacting subscription box businesses today.
From BattlBox’s post-acquisition growth to SubSummit’s role in shaping the industry, the conversation explores how rising customer expectations, economic shifts, and logistics hurdles are changing the game for US subscription box providers. The guests share real-world lessons on customer retention, the impact of Amazon on consumer behavior, and why major retailers like Footlocker are entering the subscription space.
Wrapping up the discussion, the panel examines how tariffs are disrupting the subscription box industry. They discuss how brands are responding to trade shifts, the impact on sourcing and pricing, and the potential advantages of taking a “wait and see” approach.
“A customer finally commits to the brand, places an order, and then gets hit with a surprise $20 fee to receive it. That’s a terrible experience. Even if it’s not the brand’s fault, customers won’t see it that way. They’ll assume the brand made a bad shipping choice—and that kind of experience is hard to recover from. Repurchase rates often drop to single digits. That’s why DDP (Delivered Duty Paid) matters. It sets expectations and leads to a better customer experience.” John Roman, CEO, BattlBox
"The nice thing we're starting to see is a shift coming from retail brands looking to implement subscriptions in some capacity—whether through rewards programs, memberships, or other models. For example, Footlocker is attending SubSummit. They’re not sending shoes on a recurring basis, but they are exploring how to integrate subscription elements into their business. What’s interesting is that all these brands—regardless of their approach—are coming together around common themes: acquisition, retention, and improving customer experience." John Haji, Co-Founder, SubSummit
Tune in for a candid look at what’s working, what’s not, and how to future-proof your subscriber’s experience in a $3 trillion subscription economy.
About the Podcast
Outside the Box with Asendia USA - e-Commerce, Logistics and Best e-Shopper Experience
Discover new opportunities and navigate the challenges of expanding your global footprint with Outside the Box with Asendia USA: The International e-Commerce Podcast.
Debuted in January 2024, "Outside the Box with Asendia USA", is designed to educate U.S.-based brands, marketplaces, and e-tailers on cutting-edge global shipping strategies. With a strong emphasis on education, the podcast serves as a resource to guide e-tailers through the complexities of international logistics and evolving shopper expectations.
Hosted by Asendia USA's Nick Agnetti, Enterprise Sales Executive and Jason Rowland, Risk and Compliance Officer – North America, our podcast provides listeners and viewers with topics addressing today's industry concerns and solutions to overcome obstacles with a panel of esteemed, industry-recognized subject matter experts.
Nick Agnetti has over a decade of e-commerce industry experience helping top-tier online retailers, marketplace sellers, and subscription box companies convert their international traffic into actual sales and repeat customers. His background in sales, business development, and logistics establishes Nick as a reputable voice in the international e-commerce logistics arena.
With over 15 years of federal regulatory experience in the aviation and e-commerce parcel shipping industries, Jason Rowland is a seasoned expert in compliance and risk management. He currently leads the execution of Group Compliance and Risk Programs for Asendia in North America.
Jason began his career in transportation security with the U.S. government, joining the Transportation Security Administration (TSA) immediately after college. Over the course of 11 years with the agency, he advanced to the role of Lead Transportation Security Inspector at John F. Kennedy International Airport (JFK). In this capacity, he was responsible for ensuring that air carriers, the airport itself, and the Port Authority of New York and New Jersey adhered to all applicable federal regulations governing airport operations and security. In 2025, Jason completed his Juris Doctor at Purdue Global Law School.
Nick and Jason combine their global expertise and dive into a range of topics: shipping opportunities and challenges to Canada, Mexico, Europe, UK and Australia, the importance of how AI technology impacts HS Codes, the effects of work stoppages, subscription box shipping, international returns, e-commerce growth strategies, compliance, customs clearance, duties and taxes and more.
"Outside the Box with Asendia USA" provides the growth-enabling information needed to be successful in today's competitive e-commerce arena.
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