Customs Clearance Services for Global Retail

Experts & Technology

Your expert team for global trade

We combine expert knowledge, smart tech, and trusted brokers to keep parcels moving.

Classification & Labelling

Essential support for every product

Receive support to ensure products are classified and labelled correctly for every destination.

Customs Duty & Tax Advice

Clarity on all cross-border costs

Get expert advice on duties and taxes to ensure transparency for you and your customers.

Flexible Clearance Models

The right clearance model for your business

Choose from a range of options (postal, commercial, DDP/DTP/DAP) that best fit your products.

Returns & Duty Drawback

Simplify returns and recover value

We manage international returns and help you reclaim duties on eligible items.

Smart technology streamlines every step

Automated Pre-Clearance

Orders flow into our platform, where customs data is processed automatically. Integrations with brokers and carriers enable pre-clearance for faster transit and fewer delays.

Returns Management & Duty Drawback

We simplify returns with local options, branded portals, and consolidated processing — reducing costs and boosting visibility. Duty drawback support helps reclaim duties on eligible returns.

Delivery Duty Paid (DDP and DTP)

Retailer pays upfront

No surprise charges for shoppers, which leads to higher delivery success and customer satisfaction.

Delivery Duty at Place (DAP)

Shopper pays on delivery

A simple setup for you. Charges are paid by the shopper on or before delivery, with the option to upgrade to DDP.

Delivery Duty Pre-Paid

Shopper pays before export

Duties are collected from the shopper before the parcel is exported, which reduces rejected parcels and improves trust.

Clearance solutions designed around what you sell and where you sell

Asendia offers customs clearance flexibility designed to fit your unique business needs, ensuring a smooth process for every shipment.

Low-cost clearance for low-value goods via postal authorities.

For higher-value parcels or faster delivery, using commercial channels.

Intra-EU shipments for example where no clearance is required, or when taking advantage of our direct access option and your own customs broker.

For high-volume shippers managing their own logistics and clearance.

VAT payment to Tax authorities — and how we help

Example: IOSS (Import One-Stop Shop)
IOSS simplifies VAT for EU parcels under €150. We support registration, submissions, and embedding IOSS numbers into shipments.

Faster clearance in the EU
No surprise VAT bills for shoppers
Simplified monthly submissions
Access to IOSS via our partner

Asendia provides a full customs clearance solution for eCommerce merchants, including pre-collection of taxes and duties, customer identification, and automated submission to customs authorities. This ensures faster international deliveries and a seamless cross-border experience.

With the DDP (or Customs Pre-Paid) option, taxes and duties are collected upfront during checkout, preventing unexpected charges for shoppers.
In contrast, DDU (or DAP) means the buyer pays duties and taxes upon arrival via a secure Asendia portal, which may also request ID verification.

Asendia uses an electronic pre-advice system that shares shipment data with destination customs before the parcel arrives. This “paperless clearance” helps avoid border delays and offers merchants visibility into which orders are pending customer action or approval.

When shoppers see the total landed cost (including taxes and duties) at checkout, they are less likely to abandon their carts. Transparent customs handling reduces surprises, builds trust, and increases conversion rates for cross-border eCommerce.

To get started, merchants integrate their eCommerce platform with Asendia’s system, choose between DDP or DDU models, and ensure accurate product and tariff data. Asendia handles the rest — from tax collection to customs submission and tracking.

If the customer fails to complete payment or identification, Asendia’s system automatically holds the parcel (typically up to 30 days) and then returns it if unresolved — helping merchants avoid unnecessary handling and costs.

Asendia operates across more than 220 countries and territories, offering customs clearance solutions as part of its cross-border eCommerce logistics network.

In the DDP model, customers see an all-inclusive final price (“landed cost”) before purchase. In DDU, customers are informed that import fees will be collected separately through a secure Asendia portal. This transparency improves satisfaction and reduces chargebacks.

Customs Clearance Services for Global Retail

Stay compliant, avoid delays, and deliver with confidence.

The critical role of customs compliance in a changing trade landscape

What happens when parcels aren’t compliant?

With Asendia, you can:

Deliver a seamless shopper experience

Protect your reputation

Ensure compliance worldwide

Avoid delays and returns

Minimise costs

How we help you and your business