Customs Clearance Solutions for Global Retail

Experts & Technology

Your expert team for global trade

We combine expert knowledge, smart tech, and trusted brokers to keep parcels moving.

Classification & Labelling

Essential support for every product

Receive support to ensure products are classified and labelled correctly for every destination.

Customs Duty & Tax Advice

Clarity on all cross-border costs

Get expert advice on duties and taxes to ensure transparency for you and your customers.

Flexible Clearance Models

The right clearance model for your business

Choose from a range of options (postal, commercial, DDP/DTP/DAP) that best fit your products.

Returns & Duty Drawback

Simplify returns and recover value

We manage international returns and help you reclaim duties on eligible items.

Smart technology streamlines every step

Automated Pre-Clearance

Orders flow into our platform, where customs data is processed automatically. Integrations with brokers and carriers enable pre-clearance for faster transit and fewer delays.

Returns Management & Duty Drawback

We simplify returns with local options, branded portals, and consolidated processing — reducing costs and boosting visibility. Duty drawback support helps reclaim duties on eligible returns.

Delivery Duty Paid (DDP and DTP)

Retailer pays upfront

No surprise charges for shoppers, which leads to higher delivery success and customer satisfaction.

Delivery Duty at Place (DAP)

Shopper pays on delivery

A simple setup for you. Charges are paid by the shopper on or before delivery, with the option to upgrade to DDP.

Delivery Duty Pre-Paid

Shopper pays before export

Duties are collected from the shopper before the parcel is exported, which reduces rejected parcels and improves trust.

Clearance solutions designed around what you sell and where you sell

Asendia offers customs clearance flexibility designed to fit your unique business needs, ensuring a smooth process for every shipment.

Low-cost clearance for low-value goods via postal authorities.

For higher-value parcels or faster delivery, using commercial channels.

Intra-EU shipments for example where no clearance is required, or when taking advantage of our direct access option and your own customs broker.

For high-volume shippers managing their own logistics and clearance.

VAT payment to Tax authorities — and how we help

Example: IOSS (Import One-Stop Shop)
IOSS simplifies VAT for EU parcels under €150. We support registration, submissions, and embedding IOSS numbers into shipments.

Faster clearance in the EU
No surprise VAT bills for shoppers
Simplified monthly submissions
Access to IOSS via our partner

Customs Clearance Solutions for Global Retail

Stay compliant, avoid delays, and deliver with confidence.

The critical role of customs compliance in a changing trade landscape

What happens when parcels aren’t compliant?

With Asendia, you can:

Deliver a seamless shopper experience

Protect your reputation

Ensure compliance worldwide

Avoid delays and returns

Minimise costs

How we help you and your business