Service Updates

Coronavirus update: We are open for business. Despite best efforts some services may be disrupted.  

Asendia is operational and open for business in all our subsidiaries, but are unable to deliver to some destinations where in-country postal and parcel networks have been shut down temporarily or transport routes to the country are not currently available. There are also unavoidable restrictions, delays and surcharges when delivering to several destinations.

Asendia continues to find alternative solutions and to mitigate cost increases where possible, but it is becoming more of a challenge as the situation develops worldwide. We are committed to keeping customers up to date on a daily basis through our Service Updates, and Account Managers are in continuous dialogue with customers that are impacted.

Thank you in advance for your understanding and patience during this uncertain time. If you have any questions, please contact your Account Manager.

 

Receive these service updates each week in your inbox

 

Latest Updates

12 August, 2022

Chile – Back to normal

CorreosChile asks us to inform other Union member countries and their designated operators that the adverse weather conditions have subsided, allowing…
12 August, 2022

United Kingdom – Strikes

Royal Mail wishes to inform other Union member countries and their designated operators that postal workers have called four 24-hour strikes commencing at…

12 August, 2022

Afghanistan– Resumption of postal operations

Afghan Post asks us to inform other Union member countries and their designated operators that its inbound and outbound international postal services have…

8 August, 2022

Panama – Update on postal operations

Correos de Panamá asks us to inform other Union member countries and their designated operators that, with effect from 1 September 2022, the operations of…

5 August, 2022

Morocco – Delays in the customs clearance of international postal items

To facilitate the processing and clearance of international postal items containing goods destined for Morocco, designated operators must take all…
5 August, 2022

Samoa – Lifting of state of emergency

Samoa Post asks us to inform other Union member countries and their designated operators that Samoa has lifted the state of emergency and its…
2 August, 2022

Australia – Back to normal

Australia Post wishes to inform other Union member countries and their designated operators that the processing of inbound letter and parcel items will…
22 July, 2022

Canada – Resumption of normal procedures for signature items

​Canada Post, asks us to inform other Union member countries and their designated operators that it has reinstated normal procedures for signature items…
18 July, 2022

Macao, China – Update on the state of immediate COVID-19 prevention

Macao Post, the People's Republic of China's designated operator for Macao, asks us to inform other Union member countries and their designated operators…
18 July, 2022

Chile – Adverse weather conditions

CorreosChile, asks us to inform other Union member countries and their designated operators that adverse weather conditions may lead to delays in the…
15 July, 2022

Australia – Back to normal

​Australia Post asks us to inform other Union member countries and their designated operators that the extreme weather conditions and flooding across New…
15 July, 2022

Israel – Delays in handling of shipments due to visit by the US President

​Israel Postal Company, would like to inform other Union member countries and their designated operators that, owing to a visit to Israel by the President…
13 July, 2022

Macao, China – Update on the state of immediate COVID-19 prevention

Macao Post, the People's Republic of China's designated operator for Macao, asks us to inform other Union member countries and their designated operators…
13 July, 2022

Tonga – Delays due to lack of flights

Under these circumstances, Tonga Post may not be able to process and resolve international postal inquiries within the agreed timeframes.
13 July, 2022

Hong Kong, China – Back to normal

​Hongkong Post, the People's Republic of China's designated operator for the territory of Hong Kong, asks us to inform other Union member countries and…
13 July, 2022

Mauritius – Lifting of COVID-related restrictions

All postal operations have therefore resumed as normal.
6 July, 2022

Australia – Extreme weather and flooding

Australia Post, asks us to inform other Union member countries and their designated operators that extreme weather conditions and flooding across New…
6 July, 2022

Macao, China – Update on the state of immediate COVID-19 prevention

Outbound services for EMS and parcel-post items will, however, continue to be suspended until further notice.
6 July, 2022

Hong Kong, China – Tropical storm

During that period, the processing and conveyance of all inward, outward and local mail suffered disruption, affecting quality of service for all types of…
4 July, 2022

Sri Lanka – Temporarily restricted work plan

​The designated operator of Sri Lanka, the Department of Posts, wishes to inform other Union member countries and their designated operators that, owing…
4 July, 2022

Aruba – Back to normal

​Post Aruba, wishes to inform other Union member countries and their designated operators that the tropical storm warning has been lifted, and postal…
21 June, 2022

Denmark – Lifting of suspension of signature on delivery for inbound items

​Post Danmark (PostNord Denmark), asks us to inform other Union member countries and their designated operators that it has lifted the suspension of…
21 June, 2022

Togo – Update on measures to limit the spread of COVID-19

Similarly, the frequency of inbound and outbound flights to and from Togo has also largely returned to normal.
21 June, 2022

Pakistan – Lifting of COVID-19 measures

Pakistan Post, would like to inform the designated operators of other Union member countries that all government-imposed restrictions related to the…
21 June, 2022

New Caledonia – End of the force majeure situation related to the COVID-19…

The Office of Posts and Telecommunications (OPT-NC), France's designated operator for New Caledonia, wishes to inform other Union member countries and…
21 June, 2022

Bulgaria (Rep.) – IT issues resolved

Internal alert (not pushed to Asendia Websites)​
21 June, 2022

Macao, China – State of immediate COVID-19 prevention

The People's Republic of China's designated operator for Macao, asks us to inform other Union member countries and their designated operators that Macao…
16 May, 2022

Fiji – Back to normal

​Post Fiji, asks us to inform other Union member countries and their designated operators that postal services have returned to normal as of 1 May 2022.
12 May, 2022

Germany – End of force majeure situation relating to COVID-19

Deutsche Post, would like to inform other Union member countries and their designated operators that, following the latest decisions of the German…
5 May, 2022

Poland – Lifting of COVID-19 restrictions

Poczta Polska, would like to inform other Union member countries and their designated operators that, following the latest announcements by the Polish…
5 May, 2022

Canada – End of force majeure situation related to COVID-19

​Canada Post, asks us to inform other Union member countries and their designated operators that Canada Post continued to experience significant…
29 April, 2022

Myanmar – Back to normal

Myanmar Post asks us to inform other Union member countries and their designated operators that the restrictions regarding the processing of inbound and…
28 April, 2022

Trinidad and Tobago – Back to normal

Trinidad and Tobago Postal Corporation (TTPost) wishes to inform other Union member countries and their designated operators that inbound and outbound…
27 April, 2022

Jamaica – ICT issues at JMKINA IMPC

​Jamaica Post wishes to inform other Union member countries and their designated operators that the JMKINA international mail processing centre (IMPC) has…
11 April, 2022

Spain – End of transport stoppage

​The designated operator of Spain, S.E. Correos y Telégrafos, asks us to inform other Union member countries and their designated operators that, with…
7 April, 2022

Israel – Update concerning mail distribution and collection

​Israel Postal Company, would like to inform other Union member countries and their designated operators that mail distribution and collection…
7 April, 2022

Malaysia – Back to normal following heavy rains and flooding

​Pos Malaysia, asks us to inform other Union member countries and their designated operators that the situation has returned to normal and all postal…
5 April, 2022

China (People’s Rep.) – Measures taken to prevent the transmission of…

China Post, asks us to inform other Union member countries and their designated operators that, in order to prevent further transmission of COVID-19, the…
5 April, 2022

Thailand – Extension of the state of emergency

​Thailand Post, would like to inform other Union member countries and their designated operators that the Thai Government has extended the nationwide…
5 April, 2022

Hong Kong, China – Resumption of airmail centre operations

​Hongkong Post, the People's Republic of China's designated operator for the territory of Hong Kong, asks us to inform other Union member countries and…
1 April, 2022

France – Back to normal

La Poste, asks us to inform other Union member countries and their designated operators that, following the latest announcements by the Prime Minister on…
31 March, 2022

Colombia – Resumption of normal postal services

The designated operator of Colombia, Servicios Postales Nacionales S.A. 4-72, asks us to inform other Union member countries and their designated…
28 March, 2022

Mongolia – Lifting of measures to limit the spread of COVID-19

Mongol Post, asks us to inform other Union member countries and their designated operators that all the measures have been lifted, and that postal…
21 March, 2022

Suriname – Lifting of measures to minimize the spread of COVID-19

​Suriname Postal Corporation (SURPOST), asks us to inform other Union member countries and their designated operators that the measures aimed at limiting…
21 March, 2022

Philippines – Back to normal following typhoon

​PHLPost, asks us to inform other Union member countries and their designated operators that, following Typhoon Odette (international name Typhoon Rai),…
21 March, 2022

Latvia – Back to normal

​Latvijas Pasts, asks us to inform other Union member countries and their designated operators that the situation arising from a significant increase in…
21 March, 2022

Jamaica – End of national curfew

​Jamaica Post, wishes to inform other Union member countries and their designated operators that the Government of Jamaica has lifted the national curfew…
8 March, 2022

Portugal – Lifting of measures to minimize the transmission of COVID-19

CTT Correios de Portugal, wishes to inform other Union member countries and their designated operators that the measures aimed at limiting the spread of…

7 March, 2022

Belgium – Lifting of measures to minimize the spread of COVID-19

​Bpost, asks us to inform other Union member countries and their designated operators that the measures aimed at limiting the spread of COVID-19 have been…
7 March, 2022

Thailand – End of flooding

​Thailand Post, would like to inform other Union member countries and their designated operators that the rain in the southern part of Thailand has…
3 March, 2022

Slovakia – Lifting of measures to minimize the spread of COVID-19

Slovenská pošta, would like to inform other Union member countries and their designated operators that the measures aimed at limiting the spread of…
2 March, 2022

Australia – Delays in mail processing owing to severe weather conditions

Australia Post, asks us to inform other Union member countries and their designated operators that its daily operations are currently suffering…

2 March, 2022

Samoa – Extension of state of emergency

Samoa Post, asks us to inform other Union member countries and their designated operators that the Government of Samoa has extended the state of emergency…
2 March, 2022

Sweden – Lifting of measures to minimize the transmission of COVID-19

​PostNord Sverige, asks us to inform other Union member countries and their designated operators that the measures aimed at limiting the transmission of…
2 March, 2022

Austria – Lifting of measures to minimize the spread of COVID-19

​Österreichische Post AG, asks us to inform other Union member countries and their designated operators that the measures aimed at limiting the spread of…
1 March, 2022

Vanuatu – Lifting of state of emergency

Vanuatu Post, wishes to inform other Union member countries and their designated operators that the Vanuatu Government has lifted the state of emergency…
1 March, 2022

Switzerland – Back to normal

​Swiss Post, asks us to inform other Union member countries and their designated operators that that the measures aimed at limiting the spread of COVID-19…
1 March, 2022

Tonga – Back to normal

Tonga Post, would like to inform Union member countries and their designated operators that the Internet is now restored and back to normal, effective…
1 March, 2022

Ukraine – Declaration of martial law

The designated operator of Ukraine, Joint Stock Company "Ukrposhta", wishes to inform other Union member countries and their designated operators that,…
22 February, 2022

Latvia – Delays in postal operations

​Latvijas Pasts, would like to inform other Union member countries and their designated operators that, owing to a significant increase in the number of…