Service Updates

Coronavirus update: We are open for business. Despite best efforts some services may be disrupted.  

Asendia is operational and open for business in all our subsidiaries, but are unable to deliver to some destinations where in-country postal and parcel networks have been shut down temporarily or transport routes to the country are not currently available. There are also unavoidable restrictions, delays and surcharges when delivering to several destinations.

Asendia continues to find alternative solutions and to mitigate cost increases where possible, but it is becoming more of a challenge as the situation develops worldwide. We are committed to keeping customers up to date on a daily basis through our Service Updates, and Account Managers are in continuous dialogue with customers that are impacted.

Thank you in advance for your understanding and patience during this uncertain time. If you have any questions, please contact your Account Manager.

 

Receive these service updates each week in your inbox

 

Latest Updates

1 December, 2022

United Kingdom – Update on strikes

Royal Mail, wishes to provide other Union member countries and their designated operators with updated information concerning industrial action in early…

1 December, 2022

Italy –Strike

Poste Italiane, would like to inform other Union member countries and their designated operators that a 24-hour strike, commencing at 00.01 CET on 2…

1 December, 2022

Malta – Industrial dispute

​MaltaPost p.l.c., wishes to inform other Union member countries and their designated operators that, since 1 November 2022, it has been experiencing an…
21 November, 2022

Australia – Resumption of sea mail services at AUSYDE IMPC

Australia Post asks us to inform other Union member countries and their designated operators that inbound operations at its Sydney sea mail office of…

14 November, 2022

Aruba – End of strike

​Post Aruba, wishes to inform other Union member countries and their designated operators that the postal workers' strike has ended and that postal…
7 November, 2022

Thailand – Update on disruption due to flooding

​Thailand Post, would like to inform other Union member countries and their designated operators that only two areas (postcodes 13XXX and 34XXX) continue…
4 November, 2022

Hong Kong, China – Tropical cyclone

Hongkong Post asks us to inform other Union member countries and their designated operators that a cyclone warning relating to Tropical Storm Nalgae was…

3 November, 2022

Thailand – Lifting of state of emergency

Thailand Post would like to inform other Union member countries and their designated operators that the Thai Government has lifted the state of emergency…
2 November, 2022

Ukraine – Update on the situation of postal operations

The designated operator of Ukraine, Joint Stock Company "Ukrposhta", asks us to provide other Union member countries and their designated operators with…

2 November, 2022

Belgium - Strike

A national strike affecting all sectors and industries is scheduled to take place in Belgium on November 9. We expect this to cause significant disruption…

28 October, 2022

Germany – Challenges in delivering letter-post items

Deutsche Post, would like to inform other Union member countries and their designated operators that, owing to increasing COVID-19 infections among its…
11 October, 2022

Spain – Update on the status of mail routes and the state of emergency

The designated operator of Spain, S.E. Correos y Telégrafos, asks us to inform other Union member countries and their designated operators that, in…

11 October, 2022

Canada – Back to normal

Canada Post asks us to inform other Union member countries and their designated operators that it has now resumed operations in the areas that were…
11 October, 2022

Denmark – Resumption of mail services to and from Belarus and the Russian…

PostNord Danmark, asks us to inform other Union member countries and their designated operators that mail services to and from Belarus and the Russian…

11 October, 2022

Thailand – Update on disruption due to flooding

Thailand Post would like to inform other Union member countries and their designated operators that it has now closed its force majeure case relating to…
4 October, 2022

Thailand – Update on disruption due to flooding

Thailand Post, would like to inform other Union member countries and their designated operators that it has now closed its force majeure case relating to…
4 October, 2022

Cayman Islands / Back to normal

​Cayman Islands Postal Service, asks us to inform other Union member countries and their designated operators that, having ensured that none of its postal…
4 October, 2022

Canada – Hurricane Fiona in Atlantic Canada Update

Canada Post, asks us to inform other Union member countries and their designated operators that Hurricane Fiona has brought devastation to the Atlantic…

28 September, 2022

Cayman Islands – Hurricane Hermine

Cayman Islands Postal Service, asks us to inform other Union member countries and their designated operators that the Government of the Cayman Islands has…
16 September, 2022

Royal Mail (GB) - Additional bank holiday 19/Sep

Royal Mail Group (including Royal Mail and Parcelforce Worldwide), wishes to inform other Countries and Designated Operators that following the…

15 September, 2022

Australia – National public holiday

Australia Post, asks us to inform other Union member countries and their designated operators that Australia will hold a National Day of Mourning to…

15 September, 2022

New Zealand – One-off national public holiday

New Zealand Post, asks us to inform other Union member countries and their designated operators that the Government of New Zealand has announced a one-off…

15 September, 2022

Canada – One-off national public holiday

​Canada Post, asks us to inform other Union member countries and their designated operators that Canada will hold a National Day of Mourning to…
13 September, 2022

Thailand – Floods

Thailand Post, would like to inform other Union member countries and their designated operators that, as a result of very heavy rain, there have been…

13 September, 2022

Italy – Strike

Poste Italiane, would like to inform other Union member countries and their designated operators that a 24-hour strike, commencing today at 00.01 CEST…

13 September, 2022

Sri Lanka – Back to normal

​The designated operator of Sri Lanka, the Department of Posts, wishes to inform other Union member countries and their designated operators that postal…
7 September, 2022

Korea (Rep.) – Resumption of outbound

Korea Post, asks us to inform other Union member countries and their designated operators that the processing of outbound airmail items to the countries…

2 September, 2022

Pakistan – Flooding

Pakistan Post, wishes to inform other Union member countries and their designated operators that certain areas of the country are currently affected by…

2 September, 2022

Indonesia – Lifting of measures to minimize the spread of COVID-19

​Pos Indonesia, wishes to inform other Union member countries and their designated operators that the state of emergency with regard to COVID-19 has been…
1 September, 2022

Hong Kong, China – Back to normal

​Hongkong Post, the People’s Republic of China’s designated operator for the territory of Hong Kong, asks us to inform other Union member countries and…
26 August, 2022

Hong Kong, China – Tropical storm

Hongkong Post, the People's Republic of China's designated operator for the territory of Hong Kong, asks us to inform other Union member countries and…
23 August, 2022

Thailand – Extension of state of emergency

Thailand Post, would like to inform other Union member countries and their designated operators that, although a number of measures to prevent the spread…
19 August, 2022

New Caledonia – Back to normal

Office of Posts and Telecommunications (OPT-NC), France's designated operator for New Caledonia, wishes to inform other Union member countries and their…
12 August, 2022

Chile – Back to normal

CorreosChile asks us to inform other Union member countries and their designated operators that the adverse weather conditions have subsided, allowing…
12 August, 2022

United Kingdom – Strikes

Royal Mail wishes to inform other Union member countries and their designated operators that postal workers have called four 24-hour strikes commencing at…

12 August, 2022

Afghanistan– Resumption of postal operations

Afghan Post asks us to inform other Union member countries and their designated operators that its inbound and outbound international postal services have…

8 August, 2022

Panama – Update on postal operations

Correos de Panamá asks us to inform other Union member countries and their designated operators that, with effect from 1 September 2022, the operations of…

5 August, 2022

Morocco – Delays in the customs clearance of international postal items

To facilitate the processing and clearance of international postal items containing goods destined for Morocco, designated operators must take all…
5 August, 2022

Samoa – Lifting of state of emergency

Samoa Post asks us to inform other Union member countries and their designated operators that Samoa has lifted the state of emergency and its…
2 August, 2022

Australia – Back to normal

Australia Post wishes to inform other Union member countries and their designated operators that the processing of inbound letter and parcel items will…
22 July, 2022

Canada – Resumption of normal procedures for signature items

​Canada Post, asks us to inform other Union member countries and their designated operators that it has reinstated normal procedures for signature items…
18 July, 2022

Macao, China – Update on the state of immediate COVID-19 prevention

Macao Post, the People's Republic of China's designated operator for Macao, asks us to inform other Union member countries and their designated operators…
18 July, 2022

Chile – Adverse weather conditions

CorreosChile, asks us to inform other Union member countries and their designated operators that adverse weather conditions may lead to delays in the…
15 July, 2022

Australia – Back to normal

​Australia Post asks us to inform other Union member countries and their designated operators that the extreme weather conditions and flooding across New…
15 July, 2022

Israel – Delays in handling of shipments due to visit by the US President

​Israel Postal Company, would like to inform other Union member countries and their designated operators that, owing to a visit to Israel by the President…
13 July, 2022

Macao, China – Update on the state of immediate COVID-19 prevention

Macao Post, the People's Republic of China's designated operator for Macao, asks us to inform other Union member countries and their designated operators…
13 July, 2022

Tonga – Delays due to lack of flights

Under these circumstances, Tonga Post may not be able to process and resolve international postal inquiries within the agreed timeframes.
13 July, 2022

Hong Kong, China – Back to normal

​Hongkong Post, the People's Republic of China's designated operator for the territory of Hong Kong, asks us to inform other Union member countries and…
13 July, 2022

Mauritius – Lifting of COVID-related restrictions

All postal operations have therefore resumed as normal.
6 July, 2022

Australia – Extreme weather and flooding

Australia Post, asks us to inform other Union member countries and their designated operators that extreme weather conditions and flooding across New…
6 July, 2022

Macao, China – Update on the state of immediate COVID-19 prevention

Outbound services for EMS and parcel-post items will, however, continue to be suspended until further notice.
6 July, 2022

Hong Kong, China – Tropical storm

During that period, the processing and conveyance of all inward, outward and local mail suffered disruption, affecting quality of service for all types of…
4 July, 2022

Sri Lanka – Temporarily restricted work plan

​The designated operator of Sri Lanka, the Department of Posts, wishes to inform other Union member countries and their designated operators that, owing…
4 July, 2022

Aruba – Back to normal

​Post Aruba, wishes to inform other Union member countries and their designated operators that the tropical storm warning has been lifted, and postal…
21 June, 2022

Denmark – Lifting of suspension of signature on delivery for inbound items

​Post Danmark (PostNord Denmark), asks us to inform other Union member countries and their designated operators that it has lifted the suspension of…
21 June, 2022

Togo – Update on measures to limit the spread of COVID-19

Similarly, the frequency of inbound and outbound flights to and from Togo has also largely returned to normal.
21 June, 2022

Pakistan – Lifting of COVID-19 measures

Pakistan Post, would like to inform the designated operators of other Union member countries that all government-imposed restrictions related to the…
21 June, 2022

New Caledonia – End of the force majeure situation related to the COVID-19…

The Office of Posts and Telecommunications (OPT-NC), France's designated operator for New Caledonia, wishes to inform other Union member countries and…
21 June, 2022

Bulgaria (Rep.) – IT issues resolved

Internal alert (not pushed to Asendia Websites)​
21 June, 2022

Macao, China – State of immediate COVID-19 prevention

The People's Republic of China's designated operator for Macao, asks us to inform other Union member countries and their designated operators that Macao…