As a Customer Service Specialist you will be working for Asendia Benelux in the Customer Service Department. Your mission will be to take the needed actions to walk the extra mile for the customers. You will be handling all kinds of customer requests including, but are not limited to, pick-ups, tracking enquires, claims etc. Additionally, you will be involved in improvement measures and customer communication alongside your line manager. In undertaking these tasks, you will at the same time consider new trends, technology and automation solutions to enhance the customer experience. The goal is to obtain a great customer experience. As a customer service specialist your actions are very important within the organization, touching upon all different processes and departments. Within a continually changing organization it is important to be flexible and at the same time see improvement possibilities to bring the customer experience to a higher level.