E-PAQ Logo

 

Our specialist range of international packet and parcel services designed for online retailers

e-PAQ Standard No Line

Our lowest cost international packet and parcel delivery service; ideal for low-value purchases.

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e-PAQ Plus No Line

The budget-friendly solution for when you require the additional peace of mind provided by tracking.

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e-PAQ Select No Line

Tracked, fast and excellent value parcel service for shipping to key e-commerce destinations.

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e-PAQ Elite Logo

The fastest and most comprehensive delivery experience of the Asendia e-commerce range.

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Why choose e-PAQ by Asendia?

Consumer delivery expectations vary from one country to another and from one purchase to the next. With e-PAQ by Asendia, you can offer your shoppers a choice of trusted delivery options at checkout, boosting conversions and customer satisfaction.

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Grow your business internationally

By offering international shoppers a choice of familiar, convenient, and affordable delivery options they are much more likely to hit the checkout button.

Minimize delivery queries and complaints

Our services are trusted by some of the world’s biggest online retailers. We offer very reliable delivery, tracking, and customer support, and solutions to reduce issues at customs.

Reduce your costs and save time

Our services offer excellent value for money, and with our technology and processes, we make managing B2C cross-border logistics easy and efficient.

 

 

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Our Services


e-PAQ Standard Grey

Our lowest cost international packet and parcel delivery service, with basic milestone tracking; ideal for low-value purchases.
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For packages up to 2KG
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Worldwide coverage
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Packages are delivered by the local postal operator, providing excellent value for money and reliability
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Subject to priority handling, reducing delivery time
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Delivered direct to mailbox or a convenient collection is available from local post offices
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Special format for smaller packages up to 3 cm height reduces costs for 27 destinations
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Easy customs handling for low value orders
 
 
 

e-PAQ Plus Grey

The budget-friendly solution for when you require the additional peace of mind provided by tracking.
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For packages up to 2KG
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Worldwide coverage, with tracking available to most countries
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Export, import and delivery tracking, giving you and your shoppers assurance parcels are on their way
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Packages are delivered by the local postal operators, providing wide coverage, cost effectiveness and reliability
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Delivered direct to mailbox or a convenient collection is available from local post offices
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Easy customs handling for low value orders and prepaid customs service available
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Additional option “personal delivery” available
 
 
 

e-PAQ Select Grey

Tracked, fast and excellent value parcel service for shipping to many of the world’s key e-commerce destinations
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For packages up to 30KG to most destinations
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Available to major and emerging e-commerce destinations worldwide
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Fast delivery times (2-5 days regional delivery/4-9 days intercontinental) 
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Fully tracked service and optional signature upon delivery
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Customs paid at destination and customs prepaid options
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An Economy delivery option is available for some destinations
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Contact us for additional options (e.g. PUDO, proof of delivery, cash on delivery)
 
 
 

e-PAQ Elite Grey

The fastest and most comprehensive delivery experience of the Asendia e-commerce range.
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For packages up to 30KG
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Worldwide coverage, with tracking available to most countries
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Fast delivery (day + 1 local delivery) with 2-3 days regional delivery/ 3-5 days intercontinental
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Customs paid at destination and customs prepaid options
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Optimized tracking performance
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Additional options available on request (e.g. timed deliveries)
 
 
 

 

Service comparison chart


e-PAQ € Comparison Chart October 2020

 

e-PAQ delivers packets and parcels worldwide

e-PAQ Standard and e-PAQ Plus deliver packets and parcels to over 200 countries and territories. e-PAQ Select and e-PAQ Elite are available to all the key e-commerce markets and many emerging markets too.

 

We have unique experience in key e-commerce markets

We deliver worldwide but have unique expertise sending packets and parcels to France and Switzerland (as a La Poste and Swiss Post company), and with Asendia operations in 17 countries, we know them very well too.

We also have Premium Partnerships with national postal and parcel providers in Europe, Asia and the Middle East.

We specialise in international parcel services and mail and packet services for online retailers. With some of the world's biggest e-tailers choosing e-PAQ, as well as many smaller businesses too.

Our packet and parcel services are very popular with e-tailer and brands selling clothing and apparel, beauty products, small consumer electronics, books, lifestyle products, supplements, toys, homeware and gifts.

Maximum weight of international parcels

Most international packets and parcels we send are under 2KG, but we offer services for packages up to 30KG. If your parcels fit through a letterbox (under 3cm thick) we can offer extra savings.

Our user-friendly shipping platform

We give you access to Asendia Shipping, our sophisticated, user-friendly, multi-carrier shipping platform which outputs the label you need, to get each parcel to its destination using the service your shopper has chosen. It also manages your parcel data, enabling smooth paperless customs clearance.

We can easily integrate Asendia Shipping with your fulfilment systems, as well as platforms like Metapack, and you can choose us for all destinations or just specific countries or services.


You've labelled your parcels, what next?

Once you’ve labelled your parcels, Asendia can collect them or receive them at our international distribution centers.

We then get them ready for the next leg of their journey by air or road, handle customs clearance, and handover to our carefully chosen final mile delivery partners.


Tracking

With our tracked international parcel services you have access to our online tracking platform where you have visibility of all your parcels with the numerous carriers in one easy to use system.

e-PAQ Returns Grey

 

Provide a returns policy that your international customers trust and find convenient

For online retailers that ship products abroad, managing the e-commerce returns process can be difficult, and shoppers won't buy from you if they are uneasy about your returns policy. Here at Asendia we offer a full range of solutions that are convenient and cost-effective, and provide you with greater control.

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Domestic
A simple return handling process to provide a local experience for your customers.
International
An outstanding cross-border returns service fully-trackable by you and your customers.

Delivery and beyond

In addition to our international packet and parcel delivery services and returns solutions, we offer many more integrated services to assist our e-commerce customers in succeeding around the world. 

Optimise your fulfillment processes with our Fulfillment Centres across Australia, New Zealand and the world.

We can help you sell more products to international customers, on your website and on marketplaces.

There are many benefits to engaging with customers offline as well as digitally. Find out about Marketing Mail.

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e-tailers around the world choose e-PAQ by Asendia and are happy to share their experiences

Our customers include some of the biggest names in online retail, and innovative start-ups that are looking to take off internationally.

"Asendia are different to many other businesses we have worked with before. They took the time to explain all of the options to us and were able to educate our team. It wasn't just the information sharing that impressed us but also Asendia 's transparency and honesty."
Urban Outfitters
International Fashion Retailer
“Working with Asendia has provided us with a whole new opportunity for the European market and having a high level of responsiveness and support from our account manager frees up our time so we are able to focus on the aspects of the business that we know best.”
Chilly's Bottles
International e-commerce company
"The onboarding process was the smoothest I have ever experienced. Usually setting up with a new logistics partner can feel a bit like pulling teeth. There are usually a series of issues which are left to you to resolve. With Asendia it was easy. We quickly developed a very positive relationship with our Account Manager and, in fact, everyone we have come across at Asendia has been nothing but helpful and great!"
FreestyleXtreme
International fashion retailer

AsendiaInsightsLogo

25 November, 2020

France – the ideal e-commerce destination

France is rapidly becoming one of the most exciting and profitable markets for e-commerce businesses. Find out how you can make France…

18 November, 2020

An expert’s insight to Swiss e-commerce

Switzerland. It’s a country that easily captures the imagination with a world-class reputation for financial and business excellence.

11 November, 2020

Benelux 2020: Ecommerce Country Report, published by RetailX in…

In partnership with Asendia, RetailX has published the Benelux 2020: Ecommerce Country Report, an in-depth analysis of this fast-growing…