e-PAQ by Asendia - International Parcel Delivery

e-PAQ: international parcel delivery for e-commerce

Delight your shoppers with world-class delivery options, seamless returns, and smooth customs clearance.

Your global growth hinges on meeting local expectations for international delivery and returns. That’s why we built e-PAQ. Driven by our smart-design by asendia® philosophy, it unites a global multi-carrier network with intelligent tech and expert insight - empowering you to offer shoppers the flexible, seamless experiences they demand in every market.

Home Delivery
RELIABLE & GLOBAL

Home Delivery

Home delivery that connects you to the world.

Accessible, dependable, and crafted to deliver confidence in every market. Four home delivery solutions to choose from.

  • 4 services; budget-friendly to best-in-class
  • Full tracking visibility
  • Customs & duty management
Home delivery
Out of Home
SHOPPER FREEDOM

Out-of-Home

Today’s shoppers value choice and flexibility.

e-PAQ’s out-of-home solutions give shoppers the freedom to collect parcels where and when it suits them best.

  • Carrier-agnostic dense network
  • Collection points & lockers globally
  • Secure & 24/7 access
Out-of-home delivery
Returns
CUSTOMER LOYALTY

Returns

A great returns experience keeps customers coming back.

e-PAQ Returns makes it easy to manage global reverse logistics efficiently and transparently.

  • Local return addresses
  • Prepaid labels & QR codes
  • Faster refunds for shoppers
Returns solutions

Leading e-commerce brands choose Asendia for global scale, local know-how and agility

2,000+ experts, 17 countries, 200+ destinations.

Small businesses can offer big-brand delivery experiences too.

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Win more customers globally

Increase checkout confidence and repeat purchases

When delivery and returns feel familiar for each market - options, timings, and drop-off points - shoppers buy with confidence.

Plug into the tech you rely on

Effortlessly sync your existing sales channels and order management systems with our platform.

comprar
ebay
etsy
magento
amazonas

Grow globally with confidence
Deliver better shopper experiences and greater operational efficiency in a fast-evolving global market.

Don't let cross-border complexity stall your e-commerce growth. Partner with Asendia for the agile services, smart technology and international expertise you need to succeed worldwide.

checkout

Grow

your business internationally with delivery choice that wins customers.

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Improve

shopper experiences across the full journey; customs, delivery and returns.

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Save

on shipping and returns, optimise the process, and move faster.

Built for every stage of growth.

From first international orders to global scale, e-PAQ adapts to your goals and markets.

Start ups

Start ups

Start shipping internationally with confidence. Get set up fast — with expert support at every step.

Fast setup Flexible options Confidence to launch
Scale ups

Scale ups

Optimise shopper experience as volumes rise — without adding complexity.

Multi-carrier choice Better returns Expert support Customs options
Enterprises

Enterprises

Tailor delivery, returns, and integrations across markets and channels.

Custom solutions Peak-ready Compliance support Control at scale
Popular in:
Fashion and apparel
Health & beauty
Small electronics
Books
Marketplaces
Lifestyle brands

 

 

Introducing the e-PAQ difference.

Our core strengths. Your advantages.

Multi-carrier power

International e-commerce moves fast. Our agile model and expert teams help you stay ahead and pivot quickly if you need to.

We select the right carrier for every parcel - so you’re never locked into one last-mile provider. By combining lane performance monitoring with configurable routing rules, we can:

  • Adapt when capacity, service or local conditions shift.
  • Optimise for speed, cost, delivery choice, or all three.
  • Stay ahead of ever-changing compliance requirements.

200+ destinations | 100's of options | Postal & commercial

Customs

Customs & Compliance Expertise.

From declarations to duties, our specialists ensure your shipments move smoothly across borders, avoiding delays and customer frustration.

Tech

Tech-Enabled Visibility.

Plug in once and track everything. Unified data and real-time updates keep you and your customers informed from checkout to delivery.

Expert

Expert-Led.

Behind every shipment is a team that knows your market and your customers supporting you as an extension of your business.

Bespoke Solutions

Bespoke Solutions.

Every brand is unique. Our flexible logistics model evolves with your business, helping you enter new regions, manage complexity or implement a seamless returns lifecycle.

 

smart-design

by Asendia ®

What makes us different?

Our philosophy, smart-design by asendia®, brings together the expert people, intelligent technology and multi-carrier network needed to secure your global success, with agile, efficient logistics built to scale and adapt.


Watch our 30 second video

More About Smart Design

Cross-border ecommerce shipping

What is cross-border ecommerce shipping?

Cross-border ecommerce shipping is the complete movement of an online order from a retailer in one country to a shopper in another. It includes parcel preparation, export and customs data, international transport, local delivery, tracking and—when needed—returns.

The best set-up is not simply the lowest delivery price. It is the service mix that matches your destinations, parcel profile, delivery promise and customer experience while keeping customs and returns manageable.

Provider checklist

How to compare international ecommerce shipping providers

Compare providers against the countries and customer promises that matter to your business. A strong partner should make the trade-offs between cost, speed, visibility and delivery experience clear.

Decision What to check Why it matters
Destination coverage Countries served, local delivery options and delivery-point coverage. Your offer can stay consistent as new markets are added.
Service choice Economy, tracked, delivery-choice and premium options for different baskets. You avoid forcing every order into the same cost and speed profile.
Customs readiness Data requirements, duties and taxes options, clearance support and restricted-goods guidance. Better data reduces preventable delays and unexpected shopper charges.
Tracking and exceptions Milestone quality, local-carrier events, notifications and exception handling. Retail teams can answer delivery questions before they become complaints.
Returns Shopper access, return visibility, consolidation and local processing choices. A workable return journey protects conversion and repeat purchase.
Integration and reporting Platform connections, APIs, label creation and performance reporting. Shipping can scale without adding avoidable manual work.

e-PAQ service fit

Match the delivery service to the order

Value-led delivery

For lower-value orders where price is the priority, postal and economy options such as e-PAQ Standard and e-PAQ Plus can provide an efficient route to international shoppers.

Ecommerce delivery choice

For retailers that need stronger tracking and a choice of home or out-of-home delivery, e-PAQ Select and e-PAQ GO are designed around the ecommerce customer journey.

Faster, premium delivery

For urgent or higher-value orders, e-PAQ Elite supports a faster international delivery experience with premium service features.

Frequently asked questions

Cross-border ecommerce shipping FAQs

What does cross-border ecommerce shipping include?

It covers the journey from order preparation and shipping data through export, customs, international transport, local delivery, tracking and returns. The exact process depends on the origin, destination, product and chosen delivery service.

How should I choose an international ecommerce shipping provider?

Start with your priority destinations, parcel sizes and values, delivery promise, customs requirements, tracking expectations, returns model and integration needs. Compare total operational cost and customer experience—not the headline transport rate alone.

Is one delivery service right for every international order?

Usually not. Many retailers use a mix of economy, tracked and premium services so the delivery option reflects the destination, basket value and shopper promise.

What is e-PAQ?

e-PAQ is Asendia’s range of international parcel delivery solutions for ecommerce retailers. Its service options are designed to support different combinations of price, tracking, delivery choice and speed.