Value-led delivery
For lower-value orders where price is the priority, postal and economy options such as e-PAQ Standard and e-PAQ Plus can provide an efficient route to international shoppers.

Your global growth hinges on meeting local expectations for international delivery and returns. That’s why we built e-PAQ. Driven by our smart-design by asendia® philosophy, it unites a global multi-carrier network with intelligent tech and expert insight - empowering you to offer shoppers the flexible, seamless experiences they demand in every market.
Home delivery that connects you to the world.
Accessible, dependable, and crafted to deliver confidence in every market. Four home delivery solutions to choose from.
Today’s shoppers value choice and flexibility.
e-PAQ’s out-of-home solutions give shoppers the freedom to collect parcels where and when it suits them best.
A great returns experience keeps customers coming back.
e-PAQ Returns makes it easy to manage global reverse logistics efficiently and transparently.
Small businesses can offer big-brand delivery experiences too.
When delivery and returns feel familiar for each market - options, timings, and drop-off points - shoppers buy with confidence.
Effortlessly sync your existing sales channels and order management systems with our platform.
Don't let cross-border complexity stall your e-commerce growth. Partner with Asendia for the agile services, smart technology and international expertise you need to succeed worldwide.

your business internationally with delivery choice that wins customers.

shopper experiences across the full journey; customs, delivery and returns.

on shipping and returns, optimise the process, and move faster.
From first international orders to global scale, e-PAQ adapts to your goals and markets.
Start shipping internationally with confidence. Get set up fast — with expert support at every step.
Optimise shopper experience as volumes rise — without adding complexity.
Tailor delivery, returns, and integrations across markets and channels.
International e-commerce moves fast. Our agile model and expert teams help you stay ahead and pivot quickly if you need to.
We select the right carrier for every parcel - so you’re never locked into one last-mile provider. By combining lane performance monitoring with configurable routing rules, we can:
200+ destinations | 100's of options | Postal & commercial

From declarations to duties, our specialists ensure your shipments move smoothly across borders, avoiding delays and customer frustration.

Plug in once and track everything. Unified data and real-time updates keep you and your customers informed from checkout to delivery.

Behind every shipment is a team that knows your market and your customers supporting you as an extension of your business.

Every brand is unique. Our flexible logistics model evolves with your business, helping you enter new regions, manage complexity or implement a seamless returns lifecycle.
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Cross-border ecommerce shipping
Cross-border ecommerce shipping is the complete movement of an online order from a retailer in one country to a shopper in another. It includes parcel preparation, export and customs data, international transport, local delivery, tracking and—when needed—returns.
The best set-up is not simply the lowest delivery price. It is the service mix that matches your destinations, parcel profile, delivery promise and customer experience while keeping customs and returns manageable.
Provider checklist
Compare providers against the countries and customer promises that matter to your business. A strong partner should make the trade-offs between cost, speed, visibility and delivery experience clear.
| Decision | What to check | Why it matters |
|---|---|---|
| Destination coverage | Countries served, local delivery options and delivery-point coverage. | Your offer can stay consistent as new markets are added. |
| Service choice | Economy, tracked, delivery-choice and premium options for different baskets. | You avoid forcing every order into the same cost and speed profile. |
| Customs readiness | Data requirements, duties and taxes options, clearance support and restricted-goods guidance. | Better data reduces preventable delays and unexpected shopper charges. |
| Tracking and exceptions | Milestone quality, local-carrier events, notifications and exception handling. | Retail teams can answer delivery questions before they become complaints. |
| Returns | Shopper access, return visibility, consolidation and local processing choices. | A workable return journey protects conversion and repeat purchase. |
| Integration and reporting | Platform connections, APIs, label creation and performance reporting. | Shipping can scale without adding avoidable manual work. |
e-PAQ service fit
For lower-value orders where price is the priority, postal and economy options such as e-PAQ Standard and e-PAQ Plus can provide an efficient route to international shoppers.
For retailers that need stronger tracking and a choice of home or out-of-home delivery, e-PAQ Select and e-PAQ GO are designed around the ecommerce customer journey.
For urgent or higher-value orders, e-PAQ Elite supports a faster international delivery experience with premium service features.
Frequently asked questions
It covers the journey from order preparation and shipping data through export, customs, international transport, local delivery, tracking and returns. The exact process depends on the origin, destination, product and chosen delivery service.
Start with your priority destinations, parcel sizes and values, delivery promise, customs requirements, tracking expectations, returns model and integration needs. Compare total operational cost and customer experience—not the headline transport rate alone.
Usually not. Many retailers use a mix of economy, tracked and premium services so the delivery option reflects the destination, basket value and shopper promise.
e-PAQ is Asendia’s range of international parcel delivery solutions for ecommerce retailers. Its service options are designed to support different combinations of price, tracking, delivery choice and speed.
© 2026 Asendia Management SAS
© 2024 Asendia Management SAS