French consumers are just as discerning about the delivery service they expect from online retailers, preferring their deliveries to be as easy and convenient as possible with the option to track their parcels.
e-PAQ is our range of parcel delivery services designed specifically for online retailers. In France final mile delivery is handled by our parent company - and market leader - La Poste, and their parcel divisions, Colissimo and Chronopost.
Let e-PAQ take care of collection, customs clearance, delivery, returns and more, so you can focus on other objectives.
Ensure there are no unexpected costs or delays for your customers by choosing a range of services that are proven and preferred.
Discover an easier returns process as customers simply drop off their goods at one of 18,000 drop-off points across France or leave it in their mailbox.
La Poste's unrivalled infrastructure, knowledge of the country and individual households, means more deliveries are made first time.
France is a market with many opportunities for foreign e-tailers and brands but you'll need to localise your website. In addition to language, and payment options, this means offering familiar delivery and returns options.
French consumers won't return to a store if the delivery experience is a let down. With Asendia you get services that the French trust and are reliable, so they are more likely to convert and come back.
With pre-clearance, tracking, and flexible delivery options - including home delivery and PUDO - you'll maximise the chance of a first time delivery, and reduce inconvenience and delivery queries.
Discover returns processes that are preferred by French shoppers. Most online customers will look at a stores returns policy before deciding to complete a purchase. With e-PAQ Returns you can make sure yours meets their expectations.
With a range of options to suit your needs, there’s an e-PAQ solution for every e-commerce business.
59% of French shoppers say they would abandon their digital cart and buy from another e-commerce retailer if the original site didn’t offer delivery solutions that suited them. That’s why it’s so important you choose a logistics partner that can provide the right service for your customers.
|61% of French online retailers prefer to use La Poste.|
|Home delivery is the preferred delivery method in France, and La Poste and Colissimo has the largest postal and parcel distribution networks in France.|
|There is growing demand for delivery to a pick up point. Colissimo has 17,000+ outlets and pick up stations in France, capable of handling 1.3 million customers a day, and they are investing in lockers at convenient locations.|
|Chronopost offers flexible delivery methods and express delivery within 24 hours on average (once parcels are in France) – the fastest provider in France.|
To attract and retain your customers, your returns structure must be simple, user-friendly and reliable.
We have a return product in France powered by Colissimo, that is familiar to French consumers, trusted, and convenient.
With Asendia you can offer your shopper’s a convenient Prepaid or Partly-Paid local return solution.
Via our unique shipping tool you can print the Colissimo return label and include it in the original parcel or send it to the shopper.
Returns can be dropped off at a Post Office, PUDO point or left in the shopper’s mailbox. This provides maximum convenience.
We provide a local return address where all returns in France will be consolidated.
Give French shoppers a choice of returns options, including Post Office and PUDO drop off, and new and exclusive Mailbox collection!
Colissimo Returns via Mailbox - only with Colissimo! Now the shopper can leave the parcel in his/her mailbox, and La Poste takes care of the rest.
In addition to Post Offices, shoppers in France can simply drop off their goods at one of thousands of drop-off points across France (18000 in total) making returning goods incredibly convenient.
La Poste is the national Postal Operator of France, with thousands of Post Offices in urban and rural areas, providing shoppers with a familiar place to drop off their return.
Research shows that providing a clear and convenient returns policy encourages shoppers to buy from you.
With e-PAQ Returns you get all of the options French shoppers are looking for.
*Source: French favourite return modes. IFOP for Star Service, Delivery Expectations, 2018
When it comes to delivering business mail, marketing mail or publications to France, our parent company La Poste makes us the ideal choice for all your mail needs.
Whether it’s letters, invoices, statements or reports, utilise the La Poste mail system to get your business mail delivered quickly and efficiently, at a price that suits you.
We’re experienced printing, distributing and handling all marketing mail including brochures, leaflets and promotional letters.
Need your publication delivered weekly, monthly or quarterly? We can offer flexible delivery times and costs that work for you and your customers.