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Enterprise Solutions

Cross-border D2C delivery and returns solutions for the biggest names in retail.

Scaleable.

Tailor-made.

Agile.

Sustainable.

 

DISCOVER

Discover best-in-class delivery solutions, tailor-made for the needs of enterprise retailers and their customers around the world.

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Optimised
cross-border logistics and final-mile delivery
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Unrivalled
agility and true partnership
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Bespoke
IT and reporting
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New
returns solution
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Tailor-made
for your business
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Premium
Account management

Start building your optimised cross-border delivery solution today

START

We deliver globally for many of the top 50 e-tailers in Europe, North America, Asia and Oceania.

All deliveries with Asendia are 100% carbon neutral.

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Tailor-made solution for FARFETCH

Asendia and FARFETCH have collaborated to create a bespoke logistics service, sharing a commitment to delivering an exceptional luxury e-commerce experience.

APPROACH

Bespoke solutions
designed for your business

We understand delivery is at the heart of your customers’ experience and impacts every department in your business.

Asendia is the agile, expert partner you need so all departments can quickly respond to the fast-paced world of e-commerce.

We can help you:

  • Achieve your international sales goals
  • Improve shopper experience and online ratings
  • Adapt to customs legislation quickly
  • Meet your sustainability targets
  • Integrate your IT and gain important data insights
  • Maximise return on investment

TALK TO OUR ENTERPRISE TEAM NOW

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“Asendia thinks about e-commerce as a whole and how they can add value to the retailers they work with.”

DELIVERY OPTIONS

Accelerate your sales by giving shoppers delivery and returns options that suit them

Offer a choice of options designed to suit local market preferences and watch your conversion rate grow.

Have a specific requirement to a country or region?
Talk to us. If it’s not currently within our solution we may be able to build something bespoke.

 

Win shopper trust and boost conversions while minimising delivery queries and saving time and money.

We only work with the best-in-class final-mile delivery partners that are:

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Familiar to shoppers
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Convenient
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Flexible
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Affordable
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Reliable
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Easy to track
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User-friendly returns
TALK TO OUR ENTERPRISE TEAM NOW
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HOW WE DO IT

Asendia: What we do

We bring together the best of our Group expertise around the world and an unrivalled partner network, to offer you the most agile and affordable cross-border delivery solution that is loved by your shoppers in each country.

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Shopper’s order packed & labelled using Asendia’s multi-carrier labelling platform
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Your parcel is collected and delivered to Asendia's distribution centre
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Asendia handles exportation processing and ships by air or road
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Customs formalities are handled by our customs agent
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Your parcel is delivered by a local postal or commercial delivery partner (depending on service used)
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Item tracking is available with most of Asendia's e-PAQ services

Powered by technology and logistics expertise

Our solution is empowered by our leading shipping technology, but we also provide the logistics capabilities and rates for the end-to-end process.

You only need an account with Asendia.

 

TALK TO OUR ENTERPRISE TEAM NOW

International distribution centres in 17 countries.
Best-in-class partners for collections, line haul, customs, final-mile delivery and returns options
We have developed integrations and negotiated rates with each provider.
17
Countries with Asendia subsidiaries
200+
Destinations serviced
100+
delivery options
4
continents covered by our Returns solution
1
account, one integration & one collection required.

Best-in-class delivery network

La Post and Swiss Post networks
Asendia was founded by La Poste (Geopost) and Swiss Post, giving us unique access to both companies’ brands around the world. This includes technology expertise as well as logistics and delivery specialists.

Optimised partner network

We supplement our Group operations with best-in-class logistics partners at every stage. From line-haul providers and customs agents, to final-mile delivery partners. Our close relationships and consolidation of millions of parcels every month allow us to negotiate excellent rates.

 

Not to be confused with software-only solutions

Some providers may offer similar technology, but don’t also provide the logistics capabilities, or only provide limited delivery options. This requires you to need multiple carrier accounts, collections and rate cards.

With our multi-carrier solution you only need an account with Asendia. However we can work alongside other delivery  partners too is you wish.

Don't choose between courier or postal options; get both

Our network of final-mile delivery partners includes a range of options covering 200+ destinations.

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To make it easy to pick the right solution for your business, we plug all our final mile partners into a range of 4 services based on their delivery speed, tracking, weight limit and value-added options.

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e-PAQ offers what most e-tailers need, but for Enterprise customers we can provide flexibility and even create tailormade solutions.

Discover e-PAQ

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Build customer loyalty with a returns solution that works for everyone

A convenient, hassle-free returns process keeps customers coming  back to your business. Our international returns solution combines technology with logistics, giving e-tailers access to a dedicated portal, supply chain insights and hassle-free refunds – all powered by eShopWorld technology.

More about our returns solutions

SOLUTION

The most agile cross-border
delivery solution

Respond quickly to market developments, from seismic events to sudden changes in legislations or shopper preferences.

Our flexible model enables us to switch logistics and delivery partners, adapt to changes in legislation and develop our own IT solutions.  This agility means we’re able to support customers whatever happens; in recent years, Asendia delivered through Brexit, IOSS, COVID and conflicts.

Delivering no matter what: 

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“Team Asendia – this is amazing work. You guys are on fire and you’ve delivered to the day – as promise and to such an amazingly high quality. We are absolutely delighted, thank you! You have finished my week on an absolute high!”

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Asendia is by far the most resourceful and provides the best communications.

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“Wool and the Gang are switching all traffic to Asendia; we loved the traffic light system (of services updates).”

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“Having alternative solutions being brought to the table is of great help given the ever-changing landscape; it enables us to have confidence in our ability to react quickly should new guidelines be issued from any country.”

BENEFITS

More reasons Enterprise retailers
choose Asendia

100% carbon neutral deliveries

Asendia supports your ESG initiatives and promotes your use of carbon neutral delivery services. 

We offset all emissions caused by our international network, buildings and business travel.

DISCOVER GREENER LOGISTICS SERVICES WITH ASENDIA

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Peak season management made simple

With Asendia, it’s easy to stay on top of things during busy periods

The key to a successful peak season is communication. We stay in touch all year round to ensure we have accurate forecasts and are effectively managing collections, air space capacity, volume through customs gateways and last-mile courier choices.

FIND OUT MORE ABOUT OUR PEAK SEASON SUPPORT

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Innovation is at the heart of everything we do

Our forward-thinking IT solutions make it easier  to manage complex cross-border e-commerce and delight your shoppers.

Our team of developers and analysts are always exploring new ways to do more with technology; right now, we’re investing in:

  • automation to ensure we have the parcel sorting and labelling technology of tomorrow – today.
  • integrations with more marketplaces and e-commerce platforms.
  • labelling and customs data processing platform enhancements
  • tracking platform that provides even more insights to shoppers and retailers.
  • returnsa leading cross-border returns solutions, including a customer-facing and retailer platform.

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Our investment in leading  ecommerce technology companies esw and Anchanto is part of a wider strategy to enhance our logistics solution with the very latest technology. Together we can empower your international growth.

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Premium account management

Customers shipping thousands of parcels per week enjoy enhanced account management and reporting services

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Onboarding team

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Clear implementation strategy

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Planning, timescales and testing

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Dedicated Senior Account Manager

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Clear escalation path

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Formal review meeting schedule

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Rapid response times

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Extended peak support hours

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Proactive reporting

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Global Account Solutions team support

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Help developing a multination solution

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Potential for pricing benefits

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Improved management efficiency

Talk to our experts

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Multi-supplier strategy? No problem.

Whether you...

Have enough international volume to split shipments between suppliers
Would like us to work alongside specialists that handle shipments outside of our scope
Or prefer to access services through a third-party multi-carrier shipping platform

 

…then we are happy to be join your portfolio of delivery partners.

 

Talk to our experts

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Capacity-boosting robotics

Our investment in unique robotics and sortation reflects our innovative approach to logistics

BESPOKE SOLUTIONS

Need something truly bespoke?

This is where we excel
Talk to us about your specific needs and we’ll find a solution that’s right for you.

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Adapted delivery
Talk to us about flexible collections, customs requirements, final-mile options, returns...
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Peak period & contingency planning
to suit your business
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Tailormade IT
integrations and innovations
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Optimised
to meet ESG targets
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Bespoke reporting and dashboards
for detailed analytics
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adapted to your set-up
TALK TO OUR EXPERTS NOW

We help businesses just like yours solve unique challenges with our bespoke solutions.

See examples of Enterprise retailers that have increased sales in existing and emerging markets empowered by our willingness to develop solutions with them.

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To enter the French market and get up to speed with the competition, Vision Direct needed to be able to deliver consistently within 2 days at a non-express courier price. Asendia negotiated privileged access to La Poste’s Colissimo network with a later cut-off time.

Read more

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Urban Outfitters’ logistics partner let them down just before Christmas 2014;  the fashion retailer needed a new partner that could help tackle  peak season with quick integration and onboarding.

Read more

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Hatstore needed a bespoke logistics solution that understood Swiss customers’ preference for seeing all costs at checkout, including Swiss VAT and duties. Asendia and Swiss Post worked together to provide exactly what the company needed.

Read more

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Get in touch today and see how Asendia can help your business to grow globally

Get in touch today