Time and time again, consumer surveys show that shoppers concerns about customs charges and delays put them off making purchases from other countries.
With the customs clearance solutions available with our delivery services, supported by our own technology, we can reduce this friction and boost your conversion rates. Developing our own technology means we can be flexible to your needs, and adapt to new delivery expectations and regulations quickly.
Choose what's best for your shoppers in any particular country, and what suits your business
Our customs clearance technology simplifies the process for you and your shoppers
Presenting product prices with duties and taxes included upfront can have a big impact on sales
Depending on the destination country, the delivery service and your individual business needs, we offer both Customs Pre-paid (DDP) and Customs Paid At Destination (DDU) solutions.
With Customs Pre-paid services, parcels are delivered to your customers and any duty and taxes are invoiced back to you. You can include these anticipated costs in your selling prices - or as an additional upfront payment request - so you don't lose out, and your shopper can see a fully landed price on your store, and has no surprise additional costs when their parcel arrives.
For Customs Paid At Destination services, customers pay their own taxes, duties and fees through our secure portal. They can also securely upload their ID if this is a customs requirement within their country. This process takes longer and is more involved for the shopper, but in some markets and for some order values it is the preferred solution.
Our customs clearance portal collects duty, taxes and ID on behalf of your customers so their parcels can clear customs swiftly.
Our paperless system offers early notification to local customs offices once items are in transit, reducing the potential for delays.
We enable you to quickly view which orders are awaiting customer action or customs approval. Parcels can be held during ID upload and while duty payments are being collected. If the customer fails to do this, there are no returns to be managed, supporting your corporate social responsibility.
Quick and easy process
Receives customised emails designed with your branding
Multiple payment options available including PayPal
All customer service enquiries are fully tracked
Parcels with charges still unpaid within 30 days will be returned