e-PAQ Returns by Asendia

A seamless returns journey

Returned parcel is received at an Asendia Return Centre

Parcel scan: Parcel is scanned by Asendia and return tracking changes.

Status: return received

Notification: "retailer x, we have received you return. Your refund is subject to inspection and acceptance at "brand name" (on/off option in retailer configuration)

Return content check

If Add-On Solutions have been selected, additional stages will occur such as inspection and grading of the returned items.

Notification: we have processed your return. Please see the status of your request below (on/off option in retailer configuration)

Return is accepted or rejected

Retailer can handle refund

Notification: we have processed your return. Please see the status of your request below (on/off option in retailer configuration).

Status: Rejected OR Accepted

Final-mile preparation

Return label added

After consolidation, a generic return label affixed to parcel with original order number and return number

Final-mile injected

Return is complete

Packages are consolidated, manifested and shipped back to Retailer’s chosen address – or retailer selects from an add-on solution.

Data insights and return details are visible on Returns Management Platform

Utilising Asendia’s global logistics network.

e-PAQ Returns delivers:

Ease of use

A simple returns solutions with intuitive online portals for customers and retailers

Enhanced solutions

An improved shopper returns experience that drives sales and customer retention

Real-time updates

Live tracking, scanning, inspection and grading that make it easier to process refunds

Customisable

A personalised returns management dashboard, reporting and insights

International experience

Worldwide customs expertise that helps retailers increase profitability

Cost-efficient

Efficient processing, consolidating and routing for greater cost effectiveness

Standard Solution

Software included: Our branded and configurable shopper returns portal and our retailer returns management portal including reporting features.

Retailer Choice: Retailer paid or shopper paid returns.

First-mile options: Our comprehensive carrier network includes localised services - deliver to drop off points.

Return Centres: Using our software we scan-in the item, check contents, consolidate and prepare items for their next step.

Final-mile options: We provide linehaul return, export manifest and declaration.

Add-on Solution

E-PAQ Returns offers additional solutions which support retailers. These are built bespoke based on your requirements. Just ask our team for more information on any of the below.

Connectivity: Integrate to platform via API to use your existing portal.

Inspection & grading options: Items are inspected and graded on return, restricted items are removed before last-mile option.

Customs options: Facilitating duty drawback and Returned Goods Relief.

Disposal options: Certified destruction of goods, recycle/ resell/donation of items. Liquidation services.

Access our global logistics network

We have a large network of first-mile partners worldwide providing you with reliability, speed and cost-efficiency for both domestic and international returns.

Shopper communication

With optional live tracking notifications and automated communications, shoppers are up-to-date with the stage of their refund, which reduces customer support requests.

Sustainable solutions

More and more consumers look for sustainable shipping methods when shopping online. With e-PAQ Returns, you can offer your customers 100% carbon neutral returns offset by Asendia.

Flexible return locations

Wherever you want your goods returned to, Asendia can deliver. Our Add-On solutions allow retailers to choose from dispatch points, reship within the country or EU locations. Destruction, resell, recycle, donation and liquidation can also be made available.

Insights of return behaviour

Unlock customer behaviour insights and manage returns in real time with a returns portal that reminds you to re-order, issue refunds and more.

Custom experts

e-PAQ Returns handles re-exportation and options. Our Add-On solutions cover a range of additional services such as re-importing goods to a customs warehouse, duty drawback and Returned Goods Relief.

Efficient resell

Get your products back to your warehouses or back on the shelf more quickly, so they’re ready to be sold again.

We’re proud to offer 100% carbon neutral solutions through offsetting

As one of the largest global logistics providers, we know that protecting our planet comes first.

Since January 2022, Asendia has been 100% Carbon Neutral by offsetting all our international and local transport emissions, including those by our first-mile and last-mile partners. We’d like to go even further, so will be joining the well-known Science-Based Target initiative (SBTi) and committing to set science-based targets before the end of 2024.

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End-to-end Returns Solutions

Real-time updates.

Seamless.

Streamlined.

Simplified.

Global.

Reliable.

Why focus on Returns?

The numbers of returns in e-commerce increases every year, resulting in complexity, higher costs and delays for e-commerce retailers.

Why choose e-PAQ Returns?

A seamless experience designed with your business in mind