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Returns

Offer your international customers a returns process that’s convenient, affordable and trusted.

70% of shoppers say they check out an e-tailers Returns Policy before deciding to make a purchase. Offering your shoppers a convenient and low cost returns process can be a big conversion booster. Here at Asendia we offer a full range of solutions that are convenient and cost-effective, and provide you with greater control.


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Domestic Returns


Domestic Returns offers a local experience for the shopper and is available to e-tailers with high volumes of returns in specific countries.

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How does it work?

1. Your customer applies the label you provide to them and takes it to a convenient drop off location.

2. Parcels arrive at a Returns Centre within the country where they are consolidated and returned to you.

 
Local parcel drop off locations

Providing your customer’s with a local parcel drop-off location strengthens shopper trust and accelerates the returns process.

Prepaid and partially paid options

With Domestic Returns, there are two choices: a Prepaid solution to enable free returns, or a Partly-paid option so customers enjoy cheaper postage rates for returns.

 

Domestic Returns

Your competitive advantage
Yellow Icon Improve shopper satisfaction
Yellow Icon Reduced processing time for customer refunds
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Flexibility and choice with Prepaid or Partly-paid solutions
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User-friendly IT tools to complement the process: Asendia Shipping and Asendia Tracking
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Perfect where you have high volumes of returns in a country
 

International Returns


Our International Returns solution gives you access to an outstanding cross-border returns service with Returns Centres in many regions of the world.

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How does it work?

1. Your customer applies the returns label you provide and drops it off at any national postal-service location.

2. Returns from different countries are sent to a returns centre in the region that will consolidate them before the goods are forwarded on to you.

3. You and your customers can trace the whole process on our Asendia Tracking website.

 

Prepaid and partially paid options

With International Returns, there are two choices: a Prepaid solution to enable free returns, or a Partly-paid option so customers enjoy cheaper postage rates for returns.

 

International Returns

Your competitive advantage
Yellow Icon Increase customer satisfaction; more reorders on your website
Yellow Icon A great solution for destinations with low-volume returns (there's no minimum)
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Harmonisation of returns process with one label, regardless of the return origin
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Consolidation of parcels in a unique returns center
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Greater control Prepaid or Partly-paid options
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Ability to follow whole process with Asendia Shipping and Asendia Tracking

 

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