.
Account Service Officer
Your Tasks
|
• Provide business-to-business account servicing and sales support |
|
• Handle customer enquiries, requirements, feedback and complaints to deliver excellent customer service to customers |
|
• Work with team manager to provide trainings and briefings to front-line staff and reinforce the operation processes and uplift team performance |
|
• Manage assigned key accounts and keep an eye on customers’ demand for services |
|
• Act as the interface for customers and internal working partners in handling customers requirement |
|
• Identify and recommend service improvement and opportunities for the managers and senior management |
|
• Prepare statistical report and performance summaries |
|
• Maintain daily operations and achieve the KPI |
Your Profile
|
• Diploma holder or university graduate in any discipline |
|
• 1-3 years or above related working experience, e-commerce logistic is preferred |
|
• Excellent interpersonal, communication and listening skills |
|
• Independent and detail-oriented with positive attitude |
|
• Good command in both spoken and written English, Mandarin and Cantonese |
|
• Immediate available is highly preferable |
|
|
|
|
About Asendia
Our mission is to excel in every interaction with our customers. Our values are trust, friendliness, ease of use and our commitment to sustainability.
Employee wellbeing and corporate social responsibility is at the heart of our core values. We wish to instil a strong culture of corporate social responsibility within every employee and hope to create a positive and productive environment where employees can thrive.
