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Assistant Customer Service Manager
Your Tasks
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• Collaborate closely with Sales, Warehouse & Operation and Finance team in day-to-day operations |
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• Assist the manager to monitor team performance, daily coaching to Customer Services officer/executive, identify loopholes and modify existing workflows |
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• Assist the manager to work with Headquarter and Regional offices to drive business initiative projects and manage deliverables |
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• Maintain and build up relationship with existing key accounts to support business growth |
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• Create and manage regular and ad-hoc reports according to business needs |
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• Perform ad-hoc tasks assigned by the manager and Management |
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Your Profile
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• At least 5 years’ working experience in Customer Service/Account Service field and 2 years’ experience in team management |
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• Degree holder in Business Administration, Commerce or related disciplines |
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• Good team leader, self-motivated, proactive, flexible and well organized |
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• Able to meet tough deadline & withstand pressure |
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• Experience in Logistic/E-commerce industry is highly preferred |
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About Asendia
Our mission is to excel in every interaction with our customers. Our values are trust, friendliness, ease of use and our commitment to sustainability.
Employee wellbeing and corporate social responsibility is at the heart of our core values. We wish to instil a strong culture of corporate social responsibility within every employee and hope to create a positive and productive environment where employees can thrive.
