Sri Lanka – Update on postal services

10 November, 2020


The designated operator of Sri Lanka, the Department of Posts, asks us to inform other Union member countries and their designated operators that, owing to the emergence of a second wave of the COVID-19 pandemic, new measures aiming to prevent further spread of the virus have been implemented in Sri Lanka.

These new measures will continue to impact delivery standards for letter-post, parcel-post and EMS items. The Department of Posts is thus not able to guarantee that it will meet the agreed standards. However, all mail items sent to Sri Lanka will be processed and delivered, subject to certain restrictions imposed by the government.

The office of exchange and all other mail sorting centres are operational, but certain areas remain in lockdown to control the situation. Most administrative tasks are being performed via telework, depending on the availability of resources.

International airports remain closed to all regular passenger flights, and outbound mail transport is still restricted to the limited number of destinations with available air carriers.

The updated destination list is available on the website of the Department of Posts, at

Forrce majeure conditions declared via EmIS 302/2020 remain unchanged until further notice.

The Department of Posts thanks all Union member countries and their designated operators for their understanding.