Colombia – Update on measures to limit the spread of COVID-19

11 May, 2021


Servicios Postales Nacionales S.A. 4-72, asks us to inform other Union member countries and their designated operators that, as an essential service, the Colombian postal service is exempt from the restrictions on movement. It is continuing to provide domestic and international services in line with the latest developments regarding COVID-19.

In addition:

  1. The previously communicated measures affecting operations will remain in place, and will continue to cause significant delays to all inbound and outbound international letter-post, parcel-post and EMS services.
  2. Owing to the continuation of force majeure, the cancellation of international flights, the closure of borders, and the internal measures taken by countries and their designated operators, 4-72 is unable to send letter-post, parcel-post and EMS items to various member countries.
  3. The multiple protests throughout the country since 28 April are presenting challenges in terms of mail collection and delivery, given the road closures and vandalism, requiring 4-72 to protect its employees and postal infrastructure. This is leading to operational and last-mile delivery delays. 4‑72 hopes that the situation will return to normal as quickly as possible.

As an essential service, 4-72 will continue to provide its services in support of citizens, subject to the restrictions resulting from the global health crisis and the public disturbances, taking every possible measure to protect its staff and customers.

4-72 thanks all Union member countries and their designated operators for their understanding.