Indonesia – Update on measures to limit the spread of COVID-19

21 July, 2020


The designated operator of Indonesia, Pos Indonesia, asks us to inform other Union member countries and their designated operators that operational activities have been partially restored as of 13 July 2020, subject to COVID-19 social distancing measures.

Outbound mail items (letter post, parcel post and EMS)

Owing to insufficient international transport capacity, Pos Indonesia is accepting outbound international letter-post, parcel-post and EMS items for the following destinations only: China (People's Rep.), Hong Kong, Korea (Rep.), Japan, Malaysia, Singapore and Thailand. The international transport issue has also impacted the forwarding of missent items during the pandemic.

Inbound mail items (letter post, parcel post and EMS)

Since 18 June 2020, the international mail processing centre has been operating for the processing of incoming international dispatches. However, distribution to remote customs and delivery offices is still subject to delays, owing to insufficient means of transportation. Some regions have also continued to implement specific measures in response to the COVID-19 situation. This means that Pos Indonesia is still unable to guarantee the quality of service and delivery standards for letter-post, parcel-post and EMS items, and the case of force majeure already invoked remains in force. The disruption is expected to continue until the pandemic is over.

Signature on delivery remains suspended for all letter-post, parcel-post and EMS items. However, tracked confirmation of deliveries will be provided via the usual tracking event scans for products that allow tracking. Pos Indonesia thanks all Union member countries and their designated operators for their understanding