The designated operator of Malta, MaltaPost p.l.c., wishes to remind other Union member countries and their designated operators that, owing to the Covid-19 emergency, inbound and outbound letter post, parcel post and EMS services continue to be severely affected as airline connectivity to Malta is operating at a very limited capacity. This disruption is expected to continue until airlines resume normal operations and sufficient transportation capacity becomes available.
In order to abide with national health guidelines, while ensuring the continuity of all its obligations towards customers, MaltaPost is also affected domestically as it is adapting its operations as appropriate to protect the health of postal workers.
Consequently, given the current state of affairs, MaltaPost cannot guarantee delivery standards and times. Delays in the processing and delivery of mail are also to be expected throughout the islands of Malta, and compliance with quality of service standards will continue to be affected by force majeure.
To facilitate any queries concerning conveyance routeing, please contact firstname.lastname@example.org so that an alternative solution can be provided for the conveyance of mail to Malta.
MaltaPost thanks all Union member countries and their designated operators for their understanding and cooperation.