Portugal – Gradual resumption of postal services

11 August, 2020


CTT Correios de Portugal would like to inform other Union member countries and their designated operators that a state of alert is in force throughout the country, with additional restrictions in some areas.

Social distancing and hygiene measures are still in place, with partial teleworking whenever possible, and work schedule adjustments which have an impact on normal inbound and outbound processing.

Inbound operational conditions remain difficult, especially at the Lisbon office of exchange. Road transportation, which is not used for inbound and outbound priority mail under normal circumstances, is still in use, under operational conditions adapted to the current situation.  The unloading of bulky and palletized loads from trucks arriving at the Lisbon office of exchange may also be subject to delays.

As regards outbound operations, international transport capacity is gradually improving, but it is still confined to certain airlines only, and flight schedules are limited. Therefore, CTT Correios de Portugal is not currently able to accept letter-post, parcel-post and EMS items for destinations for which there is no transport availability. The list of available destinations is updated continuously, and is available at www.ctt.pt/transversais/alertas-envios-internacionais.

Measures to gradually resume normal operations are being implemented wherever possible but, under the current circumstances, the force majeure situation previously announced remains in force, with an impact on quality of service and on the processing and delivery of all types of mail, including outbound and inbound EMS, parcel post and letter post.

CTT Correios de Portugal wishes to thank all Union member countries and their designated operators for their understanding. It will keep them informed of any significant changes via EmIS.