Portugal – State of calamity

CTT Correios de Portugal, would like to inform other Union member countries and their designated operators that, owing to the ongoing situation in Portugal with regard to COVID-19, the state of calamity announced by the Government of Portugal continues to apply throughout the country.

Portugal is experiencing a fifth wave of the pandemic with unprecedented numbers of infections, including among the staff of CTT Correios de Portugal. This has resulted in a high rate of absenteeism and, consequently, unpredictable disruption to the provision of services.

CTT Correios de Portugal continues to provide postal services in line with national public health guidelines and restrictions. The processing of outbound mail (letter-post, parcel-post and EMS items) is still subject to delays owing to continuing uncertainty regarding international transport, and transit à découvert and closed transit operations for both letter mail and parcels via Portugal remain suspended for the time being.

Given the current situation, CTT Correios de Portugal is still unable to guarantee compliance with the agreed standards, with an impact on quality of service for all types of mail, including inbound and outbound letter-post, parcel-post and EMS items.