Further to EmIS 146/2025, the designated operator of the United Kingdom of Great Britain and Northern Ireland, Royal Mail, wishes to provide Union member countries and their designated operators with the following update: * For all tracked letters and registered packets whose journey began after 11 August 2025, EMSEVT scans have been transmitted correctly to postal operators and the global electronic data interchange (EDI) network; * For items whose journey began before 11 August, any EMSEVT scans generated from the afternoon of 20 August onwards are now being transmitted as normal. A fix was applied on the evening of 20 August and appears to be effective; * A gap remains regarding items that began their journey before 11 August and were processed or delivered in the United Kingdom between 11 and 20 August. For these items, EMSEVT scans were not transmitted as expected, although tracking information remains visible via the Royal Mail track-and-trace system. Royal Mail will continue to review the situation next week and explore options to recover and transmit as many of the missing scan events as possible. In addition, Royal Mail has identified a separate issue affecting EMS items and parcels delivered via Parcelforce after 11 August. In some cases, duplicate events are being returned (e.g. two EMDs and two EMFs with the same date and time stamp but different IMPC codes). This matter is being investigated by Royal Mail’s IT suppliers. Any issues or questions should be addressed to Mr Gurwinder Rai at gurwinder.rai@royalmail.com. Royal Mail thanks all Union member countries and their designated operators for their continued understanding and cooperation, and will provide further updates as the situation develops.
