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LUAMAYA

How does Asendia support LUAMAYA in achieving international success?

International e-commerce is becoming increasingly important for LUAMAYA, especially within the DACH region. When it came to shipping to Austria, Asendia impressed the jewellery brand with a solution tailored to their needs.

With Asendia’s e-PAQ Plus parcel service, LUAMAYA has not only significantly reduced costs, but also improved delivery times and lowered loss rates.

About LUAMAYA

LUAMAYA offers long-lasting, waterproof stainless-steel jewellery of exceptional quality at fair prices. The product range includes necklaces, bracelets, earrings, rings, and other accessories.

Founded in 2016 in Mainz, LUAMAYA now employs over 200 people and sells its jewellery both online and in 17 retail stores across Germany.

Website: www.luamaya.com

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The Challenge

Before partnering with Asendia, LUAMAYA faced several logistical challenges:

  • Inadequate tracking and long delivery times led to customer dissatisfaction
  • A high loss rate resulted in extra costs and added pressure on customer service
  • Strong business growth and increasing shipping volumes called for a scalable solution
  • And most importantly, LUAMAYA needed a shipping service optimised for small and lightweight items, something many carriers were unable to offer due to broad weight brackets

 

The Solution

Our e-PAQ Plus shipping solution not only optimised LUAMAYA’s cost structure but also made operational processes more efficient. With smaller weight increments, the service is ideal for shipping lightweight jewellery.

The collaborative and solution-focused approach: for example, quickly resolving a routing issue during the 2024 peak season – strengthened trust and enabled a smooth transition. Improved delivery times and a reduced loss rate show that the challenges were not only addressed but turned into real competitive advantages.

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“Working with Asendia is a real pleasure. We especially value their solution-oriented mindset – even when something goes wrong, we always find a constructive, partner-driven solution. Asendia is a reliable partner with personal support.”

 Sven Sauer, LUAMAYA

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© 2026 Asendia Management SAS

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© 2024 Asendia Management SAS