Delivery choice that drives growth globally

We bring together multi-carrier power, advanced technology and global experts to smart-design intelligent, flexible and agile international delivery and returns solutions.

Scale internationally faster, smarter & with total confidence.

checkout

Grow

your business internationally with delivery choice that wins customers.

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Improve

shopper experiences across the full journey; customs, delivery and returns.

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Save

on shipping and returns, optimise the process, and move faster.

Leading e-commerce brands choose Asendia for global scale and local know-how; 2,000+ experts, 17 countries, 200+ destinations.

Small businesses can offer big-brand delivery experiences too.

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e-PAQ by Asendia

 

Customs clarity, delivery choice that drives international growth, and better returns

Every retailer is different, and shopper preferences vary worldwide. That's why e-PAQ is smart-designed as a flexible suite of international delivery and returns solutions that adapt to your goals and markets.

Home Delivery
RELIABLE & GLOBAL

Home Delivery

Home delivery that connects you to the world.

Accessible, dependable, and crafted to deliver confidence in every market. Four home delivery solutions to choose from.

  • Budget-friendly to best-in-class
  • Full tracking visibility
  • Customs & duty management
Out of Home
SHOPPER FREEDOM

Out-of-Home

Today’s shoppers value choice and flexibility.

e-PAQ’s out-of-home solutions give shoppers the freedom to collect parcels where and when it suits them best.

  • Carrier-agnostic dense network
  • Collection points & lockers globally
  • Secure & 24/7 access
Returns
CUSTOMER LOYALTY

Returns

A great returns experience keeps customers coming back.

e-PAQ Returns makes it easy to manage global reverse logistics efficiently and transparently.

  • Local return addresses
  • Prepaid labels & QR codes
  • Faster refunds for shoppers
 
Where are you in your global growth journey?
Whether you're expanding into new regions or fine-tuning performance in existing ones, we're here for you:

"Smart-design is about optimising every journey around what matters most - your business, your shoppers, and the world we all share. From customs and compliance to delivery and returns."

Simon Batt

Simon Batt

CEO

smart-design

by Asendia ®

The foundation of your global e-commerce success.

Our philosophy, smart-design by asendia®, brings together our people, technology and multi-carrier network to build delivery and returns solutions that work seamlessly across borders.

People & Culture

People & Culture

Excellence made personal

Our people are your advantage. Every client is supported by experts who blend deep market understanding with a human touch.

With our people, everything is possible.

Network

Network

Agility without limits

We move fast, flex with change, and scale with your ambitions. Our global, multi-carrier network spans more than 200 destinations giving you freedom, reach and reliability.

You're never locked in. Just switched on and ready to grow.

Technology

Technology

Seamless and scalable

We plug directly into your systems to simplify every step. Our smart technology empowers you to ship faster, better and with confidence.

Seamless technology means smarter logistics and greater control.

Plug into the tech you rely on

We seamlessly connect with e-commerce platforms, marketplaces, OMS, and shipping tools.

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Introducing the e-PAQ difference.

Our core strengths. Your advantage.

Multi-carrier power

International e-commerce moves fast. Our agile model and expert teams help you stay ahead and pivot quickly if you need to.

We select the right carrier for every parcel - so you’re never locked into one last-mile provider. By combining lane performance monitoring with configurable routing rules, we can:

  • Adapt when capacity, service or local conditions shift.
  • Optimise for speed, cost, delivery choice, or all three.
  • Stay ahead of ever-changing compliance requirements.

200+ destinations | 100's of options | Postal & commercial

Win more customers globally

Increase checkout confidence and repeat purchases

When delivery and returns feel familiar for each market - options, timings, and drop-off points - shoppers buy with confidence.

Customs

Customs & Compliance Expertise.

From declarations to duties, our specialists ensure your shipments move smoothly across borders, avoiding delays and customer frustration.

Tech

Tech-Enabled Visibility.

Plug in once and track everything. Unified data and real-time updates keep you and your customers informed from checkout to delivery.

Expert

Expert-Led.

Behind every shipment is a team that knows your market and your customers supporting you as an extension of your business.

Bespoke Solutions

Bespoke Solutions.

Every brand is unique. Our flexible logistics model evolves with your business, helping you enter new regions, manage complexity or implement a seamless returns lifecycle.

Built for every stage of growth.

From first international orders to global scale, e-PAQ adapts to your goals and markets.

Start ups

Start ups

Start shipping internationally with confidence. Get set up fast — with expert support at every step.

Fast setup Flexible options Confidence to launch
Scale ups

Scale ups

Optimise shopper experience as volumes rise — without adding complexity.

Multi-carrier choice Better returns Expert support Customs options
Enterprises

Enterprise

Tailor delivery, returns, and integrations across markets and channels.

Custom solutions Peak-ready Compliance support Control at scale
Popular in:
Fashion and apparel
Health & beauty
Small electronics
Books
Marketplaces
Lifestyle brands

"Whether you're expanding into new regions or fine-tuning performance in existing ones, Asendia gives you confidence, clarity, and control."

Hendrik Kummeling

Hendrik Kummeling

Chief Growth Officer

We’re asendia.
Pleased to meet you.

With over 2,000 dedicated experts in 17 countries, we deliver to 200 destinations across the globe for some of the biggest international retail brands - as well as thousands of fast-growing small businesses.

asendia was formed in 2012 as a joint venture between La Poste (France) and Swiss Post (Switzerland) and has grown ever since into a forward-thinking, smart, and innovative global e-commerce logistics company.


2000 Employees
17 Countries
200+ Destinations

Don't just take our word for it

Asendia is trusted to deliver by some of the biggest names in retail, as well as hundreds of smaller businesses.

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“Team Asendia – this is amazing work. You guys are on fire and you’ve delivered to the day – as promise and to such an amazingly high quality. We are absolutely delighted, thank you! You have finished my week on an absolute high!”

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“Wool and the Gang are switching all traffic to Asendia; we loved the traffic light system (of services updates).”

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Asendia is by far the most resourceful and provides the best communications.

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“Having alternative solutions being brought to the table is of great help given the ever-changing landscape; it enables us to have confidence in our ability to react quickly should new guidelines be issued from any country.”