Israel – Update on measures to minimize the spread of COVID-19

The designated operator of Israel, Israel Postal Company, would like to inform other Union member countries and their designated operators that, given the large number of people still affected by the COVID-19 pandemic, the various restrictions such as physical distancing between postal employees and between postal employees and customers remain in place.

The lockdown requirements imposed by the Ministry of Health, involving temporary closures of certain areas and postal facilities, with  postal workers unable to access their workplace and limited numbers of employees available in sorting centres, delivery offices and delivery points, are leading to delays in the processing and delivery of all types of mail  (letter-post, parcel-post and EMS items). Israel Postal Company would like to underline the need for addressees' mobile phone numbers to be displayed on items so that customers can be contacted by SMS to improve the delivery process.

Regarding outbound mail, although some airlines have resumed flights to and from Israel, the processing of items may still be subject to delays due to the cancellation and reduction of flights.

Consequently, the restrictions set out in previous EmIS messages regarding service standards and application of force majeure remain in place.

Israel Postal Company would like to thank all Union member countries and their designated operators for their understanding.