Ukraine – Update on the situation of postal operations

02 November, 2022


The designated operator of Ukraine, Joint Stock Company "Ukrposhta", asks us to provide other Union member countries and their designated operators with an update on the current situation with postal services.

The country's infrastructure has suffered severe damage. In particular, attacks on the power grid and local energy facilities are necessitating rolling power cuts lasting from one to four hours. In some cases, following a direct missile strike, power may be cut off for several days in certain areas.

Ukrposhta is working to adapt to these difficult conditions as follows:

  • In areas without active hostilities, all Ukrposhta post offices will remain open and will work in hybrid (offline/online) format.
  • Even in case of short-term (up to 24 hours) power and Internet/communications cut-offs in a specific post office, Ukrposhta employees will hand out postal items and pay out money orders, and upload the delivery data into the system at a later stage, once power and Internet access are restored.
  • Likewise, Ukrposhta will accept postal items and money orders at such post offices and transfer them to the logistics network for transportation, and upload all data into the system as soon as power and Internet access are restored.
  • Ukrposhta's sorting facilities are equipped with electricity generators to ensure uninterrupted work, and the company aims to maintain all normal customs and sorting procedures.
  • Operationally, Ukrposhta will do its best to meet the established standards; however, there may be delays in the timely transmission of the data.
  • In case of longer power cuts in certain regions, Ukrposhta will act as the situation dictates, in consultation with the Government and Armed Forces of Ukraine, making every effort to continue functioning even in such challenging conditions.

Ukrposhta thanks all Union member countries and their designated operators for their cooperation and support.