Destination France

France is the 10th largest e-commerce market in the world. Located at the heart of the EU, bordering e-commerce powerhouses like Germany and the UK, means it’s ideally placed for cross-border shopping – and French shoppers are making the most of that.

French consumers are looking online for great deals cross-border.

Almost 93% of the French population is online, with younger generations using the internet every day. French shoppers are confident and savvy online, researching big purchases thoroughly before buying and taking time to find the best deals.

"Asendia are different to many other businesses we have worked with before. They took the time to explain all of the options to us and were able to educate our team. It wasn't just the information sharing that impressed us but also Asendia's transparency and honesty."

Urban Outfitters
International Fashion Retailer

“Switzerland may appear to be a tricky destination to send parcels to, and within e-commerce, we are constantly looking for simple and smooth solutions. This is where Asendia helps us. They know the Swiss market and its consumers and they offer us bespoke end solutions for this demanding market.”

Hatstore
International Hat Retail

“Asendia adds the local e-commerce expertise, which is so important since all markets are local. By knowing the different market needs, they contribute to the total delivery experience of NA-KD's customers and our growth figures for the Asendia destinations speak for themselves.”

NA-KD
International Fashion Retailer

Optimised

Cost-effective and efficient daily collections from facilities

Linehaul

Parcels are pre-sorted to provide cost-efficient transportation at speed

Customs clearance

Avoid lengthy queues at the border with Asendia’s automated clearance services

Last mile delivery

Parcels are delivered within 24-48 hours of arriving at our entry points in France, ensuring a fast and efficient delivery experience for your customers.

29,000 collection points

Give Customers Control through La Poste’s Unmatched Network of Collection Points

Returns management

Our 33'500 drop-off points across France make returns simple and convenient for customers, enhancing their shopping experience and building trust in your brand.

Faster delivery

Swiss Post’s unrivalled infrastructure facilitates quick delivery, so your customers can be certain their goods always arrive on time.

Simplified customs

We automate forwarding customs clearing data to the authorities to make customs duties and VAT processing easy

Optimised delivery and returns

Shipments are delivered to customers’ homes or a convenient collection point, while flexible returns solutions work around your business

Decrease costs and boost agility

Cost-effective delivery. Constant tracking enables us to react quickly and solve emerging delays or delivery issues.

France Page

e-PAQ Standard and Plus are cost-effective solutions for packages up to 2kg with basic milestone tracking, ideal for low-value deliveries
e-PAQ Plus scans parcels as they pass through the network for frequent, accurate tracking updates.
Delivery in-country in 2 days by priority mail.
Additional Economy option for a delivery in country in 4 days.
Personal delivery with signature option available with e-PAQ Plus.

Delivery is by Colissimo, La Poste’s parcel division, which is the market leader.
e-PAQ Select is a fully-tracked, fast delivery service that offers excellent value for money, offering tracking and faster delivery speeds for packages up to 30kg.
Delivery in-country in 2 days, to the door with a full tracking, notifications and rescheduling possibilities, and option for Signature.
PUDO delivery available at one of the 17,300 pick-up points across France, including expanding locker network.
95% of French people live within 15 minutes of a Colissimo collection point, and 72% within 5 minutes.
100% open on Saturday, and 50% open on Sunday.
91% are open until 7pm and later.

Last-mile delivery is handled by Chronopost – the express division of La Poste – for fast, reliable services to your customers’ chosen delivery point.
Our fastest and most comprehensive delivery service, e-PAQ Elite delivers parcels up to 30kg around the world quickly, with customs prepaid options and optimized tracking.
Once parcels are in France they can be delivered next day.
Enhanced liability available to cover high value goods.

All parcels entering France are customs cleared before being processed for delivery, based on your traffic and profile.

We offer various solutions for customs clearance depending on your needs:

Postal Clearance: Suitable for all value parcels.

Each parcel is customs cleared under the shopper's name, with no additional fees for the seller. Duties, VAT, and charges are charged directly to the shopper if no special tax scheme is in place, which allows the seller to collect the import duties from the shopper at the point of sales (tax registration of the seller).
Postal Bulk Clearance: Parcels can’t be customs cleared together, with all Duties and VAT charged to the seller

Commercial Clearance

Commercial Single Clearance: Parcels are cleared individually. Savings on duties mean overall costs are lower, despite higher clearance costs.
Commercial Bulk Clearance: Parcels are customs cleared together, with all duties and VAT charged to the seller. This solution is cost-effective for higher quantities of high-value items, keeping your customers happy with no extra costs.

We handle returns with a comprehensive returns management service, including customs processing to return products to your warehouse. We guide you through French customs regulations for hassle-free delivery.

Discover the leading
e-commerce delivery
solutions to France

Why should retailers focus on France?

French consumers are looking online for great deals cross-border.

See what our customers say about Destination France

How can Asendia support your business?

We are experts in French e-commerce.

Why Asendia?

Why Asendia?

Below is an example of how the parcel journey works from Europe, Asia, USA or Oceania to France.

Choose the right solution for you

Learn more about e-PAQ Select, our most popular e-commerce shipping solution to France.

French consumers are looking online for great deals cross-border

49%
of French consumers shop online using a smartphone

60%
shop online because they want direct delivery to their home

61%
of the French population doesn’t speak English, so it’s essential to translate content into French and use a .fr domain for your site.

Frequently asked questions

Are you ready to expand into Destination France?

Help & Contact

Insights that keep you ahead

Why Asendia

Intelligent, agile and flexible international delivery and returns solutions.

Global reach. Added value.

The right delivery solutions for every stage of growth

Discover the leading e-commerce delivery solutions to France

Why should retailers focus on France?

French consumers are looking online for great deals cross-border.

See what our customers say about Destination France

How can Asendia support your business?

We are experts in French e-commerce.

Why Asendia?

Why Asendia?

Below is an example of how the parcel journey works from Europe, Asia, USA or Oceania to France.

Choose the right solution for you

Learn more about e-PAQ Select, our most popular e-commerce shipping solution to France.

French consumers are looking online for great deals cross-border

49%of French consumers shop online using a smartphone

60%shop online because they want direct delivery to their home

61%of the French population doesn’t speak English, so it’s essential to translate content into French and use a .fr domain for your site.

Frequently asked questions

Are you ready to expand into Destination France?

Discover the leading
e-commerce delivery
solutions to France

49%
of French consumers shop online using a smartphone

60%
shop online because they want direct delivery to their home

61%
of the French population doesn’t speak English, so it’s essential to translate content into French and use a .fr domain for your site.