CX: Retailers adapting to cope with shopper pain points

Asendia’s new Global Retail Voices publication profiles ten outstanding CX experts from leading retailers, including JD Sports, Decathlon HK, Clarks, Valentino, Aritzia and Harry Rosen, showcasing innovative solutions that are reshaping the retail landscape.

Global Retail Voices: Asendia showcases 10 pioneers redefining customer experience

Now in its second year, the 2025 e-book spotlights ten standout professionals from around the world who are driving customer-led innovation at some of the most recognisable and disruptive brands in retail.

Growing Your Cross-Border Business in APAC

The Asia-Pacific (APAC) region has become a powerhouse for cross-border e-commerce. To succeed, however, understanding shopper expectations is key.

Enhancing customer experience: Why delivery & returns are make-or-break moments

In today’s hyper-competitive e-commerce environment, logistics is no longer just an operational function—it’s a critical factor in shaping the overall shopping experience.

Unlocking Opportunities in the Booming UK E-commerce Market

As the 3rd largest e-commerce market globally, the UK has long been a leader in online retail. An early adopter of digital shopping, the country continues to set the pace in Europe.

European retailers play it safe in cross-border growth — but tech investments signal bigger ambitions

Asendia’s latest report, Beyond Borders: Cross-border e-commerce opportunities in a fast-changing world reveals that, faced with trade tensions and market uncertainty, European retailers are choosing the comfort of nearby markets for cross-border e-commerce growth.

Ship to Switzerland Without Surprises: How Customs Prepaid (DDP) Delivers Happy Customers

Learn how to streamline cross-border e-commerce with DDP shipping to Switzerland. Avoid hidden fees, speed up customs, and deliver a frictionless experience to Swiss customers

Fashion Marketing Trends 2025: How to prepare your brand for the new global eCommerce landscape

Discover key fashion marketing trends for 2025 and learn how to prepare your brand for global success in ecommerce, sustainability, and technology.

Global E-Commerce Opportunities in a fast-changing world: What Retailers Need to Know

Despite rising tariffs, global retailers remain optimistic. Explore key findings from Asendia’s Beyond Borders research and learn how to drive growth in 2025.

72% of retailers worldwide are still confident in cross-border sales growth, despite a complex environment

Based on a March 2025 survey of 1,000 retailers across the US, UK, Europe and Asia-Pacific, the report highlights a resilient sector, adapting rapidly to survive and thrive under tougher conditions.

“Outside the Box with Asendia USA” Podcast

From BattlBox’s post-acquisition growth to SubSummit’s role in shaping the industry, the conversation explores how rising customer expectations, economic shifts, and logistics hurdles are changing the game for US subscription box providers.

Poland: A booming e-commerce market you can’t ignore

Poles have embraced online shopping at an impressive rate, with nearly 50% of consumers making online purchases at least once a week. This increasing digital adoption, combined with a strong appetite for international brands, makes Poland an ideal market for cross-border e-commerce.

Health and Wellness Trends in 2025: The Future of Well-being, eCommerce & Marketing

Driven by technology, personalisation, sustainability, and eCommerce growth, the health and wellness industry is evolving rapidly.

UGC in Beauty E-Commerce: How User-Generated Content Drives Beauty Brands

User-generated content enhances trust and conversions in beauty e-commerce. Learn how to implement it and maximise its impact.

“Outside the Box with Asendia USA” Podcast

NEW Episode: e-Commerce Shipping to Mexico: Opportunities & Challenges - Part 1

“Outside the Box with Asendia USA” Podcast

NEW Episode: Unlocking Global Growth: Strategies for US e-Commerce Retailers in 2025

The Calzedonia project to recycle tights and promote a circular economy

LIFE RE-TIGHTS is an innovative project promoted by Calzedonia in collaboration with Golden Lady, UNION, Asendia Italy, and YTRES to tackle the environmental impact of the clothing industry, in particular the problem of tights recycling.

What advantages printed mail can bring to your business?

Printed business correspondence, including letters, contracts and other physical documents, offers numerous advantages to businesses in a digital era.

70% of French e-shoppers prefer retailers that offer eco-friendly delivery options

Asendia, a global leader in ecommerce and mail solutions, present its latest Markets to Watch guide, an insightful resource designed to help retail and e-commerce experts identify and unlock new opportunities in key global markets.

Infographic: Leveraging Returns to Unlock Global Loyalty

The crucial role of Returns in shaping Consumer Behavior and Loyalty on a Global Scale.

What has been updated in the latest ICS2 release?

On 1st March 2023, additional regulation changes were implemented to the European Import Control System 2 (ICS2).

Championing innovation in e-commerce

In the worlds of e-commerce and the retail experience, innovation is fundamental to maintaining competitive advantage and anticipating the dynamic needs and future demands of consumers.

“Outside the Box with Asendia USA” Podcast

NEW Episode: The Impact of AI Technology with Global e-Commerce Shipping

“Outside the Box with Asendia USA” Podcast (clone)

NEW Episode: Global eCommerce Shipping: Preparing for Peak Season

Asendia signed a Strategic Partnership with Hubbed

Asendia, a leading global provider of international e-commerce and parcel delivery services, is proud to announce that its Hong Kong subsidiary has been appointed as the exclusive sales agency for Hubbed in China.

Tapping into the Italian e-commerce Market with Asendia’s e-PAQ Select

Italy is one of the fastest-growing markets for e-commerce in Europe, and currently ranking as the 13th largest globally.

Sustainable Global Growth for Fashion

What does it mean for an apparel brand to be sustainable? What actions can brands take to meet customer demands and be environmentally responsible?

Asking Renaud Marlière about how Asendia is being sustainable

Renaud Marlière, CEO Asendia UK, explains what actions Asendia is taking to make products more sustainable.

Asking Barbara Schielke about Asendia's Carbon Offsetting

Barbara Schielke, Chief HR & CSR Officer at Asendia, explains the motivation behind this decision, and what sustainability steps are planned next.

New ebook: Mobilising for sustainability in fashion

Mobilising a business for sustainability is not straightforward, so we are delighted to support and contribute to this RetailX report to provide fashion retailers with the latest guidance.

Asendia marks the continuation of its sustainability journey with new fashion industry research in partnership with RetailX

Since 2000, the fashion industry has doubled production, and in 2014 exceeded 100 billion garments.

The Power of Marketing Mail to send discounts, vouchers and samples

Companies constantly seek innovative ways to engage customers, build loyalty, and drive sales.

10 advantages magazines can bring to your e-commerce business

In the ever-evolving realm of e-commerce, the digital landscape is as dynamic as it gets.

Maximizing Customer Engagement with Print Mailings and Response Enhancers

Traditional print mailings continue to prove their effectiveness in engaging existing customers and driving conversion rates.

The Resilience of Direct Mail Marketing: How Traditional Marketing Outperforms Digital Advertising

In today's digitally saturated world, where every business strives to capture the fleeting attention of consumers online, the humble mailbox might seem like a relic of the past.

Award winning direct mail campaigns by online retailers to inspire you

Even leading native digital brands are choosing to add direct mail to their marketing mix.

Markets to Watch: Tapping into the E-commerce Goldmine of the US & Canada

With both countries’ large demographics, highly-paid populations and their interconnected infrastructure networks, shipping to both the USA and Canada is a no-brainer.

Markets to Watch: Shipping to the International-focused Markets of the UK and Australia

Half a world apart but alike in language and culture, UK and Australian consumers share a fondness for online shopping.

Markets to Watch: Why France and Switzerland are Prime Destinations for E-commerce Shipping

As experts in end-to-end logistics solutions, Asendia is taking a look at some of the most exciting Markets to Watch around the world for e-commerce brands.

Grow your business into Switzerland

As part of our partnership with RetailX, Asendia is pleased to offer you a free copy of the latest Switzerland E-Commerce Report.

On January 1, 2024 import duties on industrial products will be abolished in Switzerland

At the same time, the number of customs tariff numbers will be reduced, while VAT rates will increase. What does this mean for internationally active online retailers and shipping to Switzerland?

Returns opportunities for retailers

Returns are an inevitable part of e-commerce, and while they might be viewed as a cost and operational challenge, savvy retailers recognize the untapped potential within the process.

To charge or not to charge for returns

With free returns proving too costly for many retailers, is it time to start charging customers for the privilege?

One in four shoppers avoid buying from international retailers due to concerns around returns, new ESW and Asendia survey reveals

Asendia, a global leader in ecommerce and mail solutions, and ESW, leading global direct-to-consumer (DTC) ecommerce company, share the latest insights from Shipping and Returns: Leveraging Logistics to Unlock Global Loyalty.

Helen Scurfield discusses international e-commerce parcel delivery for Fibre2Fashion

Asendia’s e-PAQ Returns: the ultimate solution as six in ten retailers anticipate surge in returns

e-PAQ Returns is a comprehensive end-to-end solution which complements the panel of international e-commerce delivery solutions Asendia already offers. It enables international retailers to accelerate growth, reaching consumers in more than 200 countries.

4 quick questions to Asendia’s expert, Peter, on the coming EU customs changes

Asendia’s expert, Peter, gives his insights into EU customs changes for e-commerce businesses

Get ready for the new VAT rules for EU e-commerce

As part of EU-wide reforms to VAT and customs processes, new rules and regulations are being gradually introduced that will change how e-commerce businesses declare and pay VAT, submit tax and customs information, and the duties and fees required.

New EU Customs Regulations: ICS2 and your e-commerce business

New safety and security regulations are being implemented by the EU throughout 2021, starting with Import Control System 2 (ICS2) since March 15.

New EU Regulatory Changes 2021: Who, what, why, when?

There are three major changes to EU customs regulations coming into effect throughout 2021 and it’s essential your business is ready for them. Download our free guide to get ready.

Brexit deal done: what does it mean for online retailers?

The EU and UK finally agreed on a long-awaited trade deal with just days to spare, and the treaty will apply from 1st January 2021. Here we pick out the main implications for online retailers.

CX: Retailers adapting to cope with shopper pain points

Global Retail Voices: Asendia showcases 10 pioneers redefining customer experience

Growing Your Cross-Border Business in APAC

Enhancing customer experience: Why delivery & returns are make-or-break moments

Unlocking Opportunities in the Booming UK E-commerce Market

European retailers play it safe in cross-border growth — but tech investments signal bigger ambitions

Ship to Switzerland Without Surprises: How Customs Prepaid (DDP) Delivers Happy Customers

Fashion Marketing Trends 2025: How to prepare your brand for the new global eCommerce landscape

Global E-Commerce Opportunities in a fast-changing world: What Retailers Need to Know

72% of retailers worldwide are still confident in cross-border sales growth, despite a complex environment

“Outside the Box with Asendia USA” Podcast

Poland: A booming e-commerce market you can’t ignore

Health and Wellness Trends in 2025: The Future of Well-being, eCommerce & Marketing

UGC in Beauty E-Commerce: How User-Generated Content Drives Beauty Brands

“Outside the Box with Asendia USA” Podcast

“Outside the Box with Asendia USA” Podcast

The Calzedonia project to recycle tights and promote a circular economy

What advantages printed mail can bring to your business?

70% of French e-shoppers prefer retailers that offer eco-friendly delivery options

Infographic: Leveraging Returns to Unlock Global Loyalty

What has been updated in the latest ICS2 release?

Championing innovation in e-commerce

“Outside the Box with Asendia USA” Podcast

“Outside the Box with Asendia USA” Podcast (clone)

Asendia signed a Strategic Partnership with Hubbed

Tapping into the Italian e-commerce Market with Asendia’s e-PAQ Select

Sustainable Global Growth for Fashion

Asking Renaud Marlière about how Asendia is being sustainable

Asking Barbara Schielke about Asendia's Carbon Offsetting

New ebook: Mobilising for sustainability in fashion

Asendia marks the continuation of its sustainability journey with new fashion industry research in partnership with RetailX

The Power of Marketing Mail to send discounts, vouchers and samples

10 advantages magazines can bring to your e-commerce business

Maximizing Customer Engagement with Print Mailings and Response Enhancers

The Resilience of Direct Mail Marketing: How Traditional Marketing Outperforms Digital Advertising

Award winning direct mail campaigns by online retailers to inspire you

Markets to Watch: Tapping into the E-commerce Goldmine of the US & Canada

Markets to Watch: Shipping to the International-focused Markets of the UK and Australia

Markets to Watch: Why France and Switzerland are Prime Destinations for E-commerce Shipping

Grow your business into Switzerland

On January 1, 2024 import duties on industrial products will be abolished in Switzerland

Returns opportunities for retailers

To charge or not to charge for returns

One in four shoppers avoid buying from international retailers due to concerns around returns, new ESW and Asendia survey reveals

Helen Scurfield discusses international e-commerce parcel delivery for Fibre2Fashion

Asendia’s e-PAQ Returns: the ultimate solution as six in ten retailers anticipate surge in returns

4 quick questions to Asendia’s expert, Peter, on the coming EU customs changes

Get ready for the new VAT rules for EU e-commerce

New EU Customs Regulations: ICS2 and your e-commerce business

New EU Regulatory Changes 2021: Who, what, why, when?

Brexit deal done: what does it mean for online retailers?

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